Senior Product Consultant - Microgrid Controls

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD
Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!


Responsibilities
The Caterpillar Large Electric Power Solutions Division (LEPS) is seeking a Senior Product Consultant for Microgrid Controls. In this role, the successful candidate will perform market analysis, strategy development, product portfolio definition, and detailed product definition for Large Electric Power’s microgrid and advanced power products, with a focus on Microgrid Control products and the integration of these systems at a site level. These solutions will support our customers during and beyond the energy transition as they integrate a wide range of assets to deliver the energy outcomes needed by their organizations. This position will define and support a portfolio of products that meet our customer’s needs, contribute to LEPS’ Energy Transition Strategy, and drives the organization to maximize Caterpillar's value to Electric Power customers and Caterpillar's share of future market OPACC.

What you have:

Degree: Bachelor's Degree in business, engineering/technical or related curriculum
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level: Extensive Experience:
• Facilitates creation of the 'right' products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

Products and Services: Knowledge of microgrid controls, gensets, Energy Storage Solutions (ESS), and Advanced Power Products; ability to apply knowledge of these solutions to diverse situations.
Level Working Knowledge:
• Obtains information about product and service linkages with other related, products and services elsewhere in organization.
• Researches the target market and how the product and services are sold and delivered.
• Explains current status, delivery alternatives and announced updates to products and services.
• Summarizes key features of major products or services in own unit.
• Assesses own unit's product alternatives, costs, and pricing.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques;
Level Working Knowledge:
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level: Extensive Experience:
• Adapts documents and presentations for the intended audience.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate s