Senior Operations Manager

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

NACI (T1)

Job Family:

Business Operations

Job Qualifications:

Skills:

Communication, Leadership, Operational Metrics, Operations Management, People Management

Certifications:

Experience:

10 + years of related experience

US Citizenship Required:

No

Job Description:

Operations Sr Manager

We are GDIT. We take pride in providing our clients with the data they need to make important decisions that impact the world around us.

You make GDIT your place by delivering insights to help our clients make impactful changes real. By owning your opportunity at GDIT, you’ll become a critical part in how we successfully solve our clients’ biggest challenges. Our work depends on an Operations Manager joining our team to remotely support the Centers for Medicare and Medicaid Services (CMS) activities for the Premium Stabilization Program (PSP) program. Work visa sponsorship will not be provided for this role.

At GDIT, our people are at the center of everything we do. As an Operations Manager supporting CMS, a typical day will include:

• Oversees day-to-day operations of the Risk Adjustment and Reinsurance (RARI) projects

• Follows Program Leadership’s directives associated with this position.

• Develops an understanding of strategic business needs and provides insight and recommendations to program leadership for solutions to meet business objectives

• Serves as Subject Matter Expert (SME) for CMS External Data Gathering Environment (EDGE) projects, CMS Division of Financial Transfers & Operations (DFTO), Risk Adjustment Data Validation (RADV) and Idependant Dispute Resolution (IDR) on the Premium Stabilization Program (PSP); manages and supports PSP Product Owners

• Responsible to meet required contractual performance metrics such as SLAs, and KPIs

• Collaborates with various stakeholders and team members to analyze requirements and monitor schedule/risks

• Provides leadership to staff on Operational Metrics, Education, Training, and Outreach, and Customer Support Service desk teams.

• Identifies opportunities for improvement by collaborating with CMS CCIIO leadership and other members of the internal program management team to develop new work products, operational methods, and training materials

• Leads client engagements, including marketing and proposal development, delivery, and execution

• Drives client objectives and goals to completion by leveraging strong collaborations across internal and external stakeholders

• Manages workload for team members and report on project/tasks assignments of all team members on a weekly basis.

• Assesses engagement performance, risks, issues, and impact on solution and service delivery commitments, client relationship 

• Builds and maintains high-performance teams 

WHAT YOU’LL NEED TO SUCCEED:

• Bachelor’s Degree + 12 years of project management and or supervisory experience

• Experience managing or leading small and large teams for Waterfall, ITIL, and/or Agile development frameworks

• Proficient using MS Office tool suite

• Ability to understand and document customer business requirements

• Ability to engage and lead discussions and meetings, understanding of team dynamics and working well within a team structure

• Superior written and oral communication skills, interpersonal and professional interactive skills; ability to effectively present information and respond to questions from clients and internal stakeholders

• Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions

• Candidate must be able to obtain Public Trust clearance

• Candidate must have lived in the United States at least three (3) out of the last five (5) years

PREFERRED QUALIFICATIONS:

• PMP, Agile, and/or ITIL certifications

• Ability to manage time effectively, to work under time pressure, to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail

• Mastery of organizational and project management skills, including the ability to plan, prioritize, a