Senior Programmer/Developer - CCAI Developer

Job location:

Hybrid working model, Mountain View, CA 94043, USA & Remote partial

Job description:

We are seeking a highly motivated and talented CCAI Developer to join our growing team. In this role, you will be responsible for designing, developing, and implementing cutting-edge Conversational AI solutions that enhance customer experiences and drive business value. You will work closely with cross-functional teams, including product managers, designers, and data scientists, to bring innovative conversational experiences to life.

Key Responsibilities:

• Design, develop, and deploy high-quality conversational AI solutions, including chatbots, voice assistants, and other interactive experiences.
• Develop and maintain robust and scalable natural language processing (NLP) models, such as intent classification, entity recognition, and dialogue management.
• Integrate CCAI solutions with various platforms and systems, including CRM, messaging platforms, and voice channels.
• Conduct thorough testing and quality assurance of conversational AI solutions to ensure optimal performance and user experience.
• Analyze conversational data to identify areas for improvement and optimize the performance of CCAI solutions.
• Stay abreast of the latest advancements in conversational AI technologies and best practices.
• Collaborate with cross-functional teams to gather requirements, define user stories, and deliver exceptional customer experiences.
• Contribute to the development and maintenance of internal tools and frameworks for building and deploying conversational AI solutions.
• Provide technical guidance and mentorship to junior team members.

Required Skills:

• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, or a related field.
• 5+ years of experience in developing and deploying conversational AI solutions.
• Strong proficiency in Python & Java, preferrably also PySpark & Dialogflow.x
• Solid understanding of NLP concepts, including text processing, sentiment analysis, and machine learning algorithms.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Excellent problem-solving, analytical, and communication skills.
• Experience with specific CCAI platforms or technologies (mention specific ones if applicable).
• Experience with Agile development methodologies.
• Experience with data analysis and visualization tools.
• Publications or contributions to the open-source community related to conversational AI.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: 

• Flexible work 
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays 
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups 
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their bus