Senior Manager - V2500 Customer Technical Services (Onsite)

Date Posted:

2025-02-14

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

  

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Position Title:  Senior Manager – Hot Section Team - V2500 Customer Technical Services

What You Will Do

The V2500 Customer Technical Service (CTS) department is seeking an individual to join our team of highly skilled engineers in East Hartford, CT. Our focus is to manage and resolve technical issues for V2500 hardware in order to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&C’s), In-Flight-Shut-Down (IFSD) rate, reduction of maintenance burden, etc. The successful candidate will lead a team of CTS hardware engineers to resolve current and emerging customer technical issues and direct the technical communications with airlines and overhaul shops.

• Manage the performance and development of a team of seasoned hardware engineers. Team consists of P&W and MTU employees who are responsible for the Diffuser/Combustor, HPT, LPT and externals

• Coordinate and collaborate with the Program Office, Customer Field Directors (CFDs), Component Integrated Product Teams (CIPTs), regulatory authorities, technical publications, field service representatives, Customer Service Managers and program partners (PW and MTU) to assess, plan and implement technical and logistic fleet management solutions.

• Support Safety risk assessment and execute field actions assigned by Safety Review Board.

• Implement process improvements to achieve / exceed EagleNet case metrics associated with on-time delivery of technical case responses and Turn Around Time for both AOG and non-AOG events.

• Approve release of technical communications / Service Bulletins and other documents such as Engineering Changes, Engineering Authorizations and Technical Data Packages.

• Assist in MRO and On-wing cost and maintenance burden reductions tasks.

• Support customer meetings, calls and conferences by creating and delivering presented material.

• Based on business needs, the incumbent may be required to support other duties/functions within the company and have availability to travel up to 10% domestically.

Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship

Qualifications You Must Have

• A Bachelor’s degree in Engineering

• 10 years of experience working with gas turbine engine hardware or engine components or an Advanced degree in Engineering with 7 years of gas turbine engine hardware or engine component.

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer

• Supervision/leadership of a team of professional employees

• P&W Customer Service

• Working in a multi-national business partnership

• Working knowledge of V2500 hardware

• Direct knowledge and experience dealing with commercial airline customers & MROs.

• Experience communicating with customers and suppliers.

What We Offer:

• Employee Scholar Program

Learn More & Apply Now!

What Is My Role Type: In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and cu