Jobs and Careers

Senior Software Engineer

Virtual Office (Florida), United States, United StatesRemotefull_timeVerifiedPosted 2 Apr 2025

About the role

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Software Engineer

Employment Type: Full-Time

Company Overview:

At the Innovation team within Genesys, we’re pushing the boundaries of customer experience technology by building innovative solutions integrated with Genesys Cloud. We’re seeking a skilled Senior Software Engineer to join our team and create scalable, high-performance applications on AWS.

Job Summary:

We are looking for a Senior Software Engineer with expertise in Go, JavaScript, TypeScript, and Kubernetes to design, develop, and maintain cutting-edge systems. You’ll work on solutions tightly integrated with Genesys Cloud, leveraging AWS to deliver seamless functionality. UX experience is a plus, as you’ll collaborate with teams to craft intuitive, user-focused features. If you excel in dynamic environments and love tackling complex challenges, this role is for you.

Responsibilities:

Develop robust backend services and APIs using Go.
Create dynamic, responsive front-end components with JavaScript and TypeScript.
Deploy and manage containerized applications using Kubernetes on AWS.
Integrate solutions with Genesys Cloud APIs to enhance customer experience workflows.
Optimize system performance, scalability, and reliability in AWS environments.
Work with product managers, architects, and UX designers to shape technical requirements.
Write clean, maintainable, and well-documented code adhering to best practices.
Debug and resolve complex technical issues in production.
Mentor junior developers and participate in code reviews.

Required Qualifications:

4+ years of software development experience.
Strong proficiency in Go for backend development.
Advanced skills in JavaScript and TypeScript for front-end and full-stack work.
Hands-on experience with Kubernetes for container orchestration.
Expertise in building and deploying solutions on AWS (e.g., EC2, ECS, Lambda, S3).
Experience with microservices architecture and RESTful APIs.
Strong problem-solving skills and a detail-oriented mindset.
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).

Preferred Qualifications:

Experience integrating with Genesys Cloud APIs or similar CX platforms.
UX design experience or a knack for building user-friendly interfaces.
Familiarity with AWS-native tools (CloudFormation, Step Functions, etc.).
Contributions to open-source projects or a robust GitHub portfolio.

Nice-to-Have:

Proficiency with modern DevOps tools (Docker, CI/CD pipelines, Terraform).
Exposure to Agile/Scrum methodologies.

Why Join Us?

Build innovative solutions that redefine customer experiences.
Join a collaborative, forward-thinking team in a flexible work environment.
Competitive salary, benefits, and opportunities for career growth.
Work with cutting-edge AWS and Genesys Cloud technologies.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits: