Junior Desktop Support Analyst

United Statesfull_timeVerifiedPosted 4 Mar 2025

About the role

We are currently seeking a Junior Desktop Support Analyst to join our IT (RITE) team. This critical position will provide maintenance of the computer desktop environment, by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. This role will be responsible for administration and internal support of the Firm’s PCs, printers, and related equipment. You will also be responsible for supporting various accounting software applications and MS Office. Tasks include end-user support, license tracking, and performing PC maintenance, upgrades and configurations. Our headquarters is in Atlanta, GA and candidates must be local in Atlanta currently and available on-site in the Atlanta office. RITE is actively looking to bring new team members on board now! Responsibilities:

Provide helpdesk support and resolve problems to the end user’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor the helpdesk for tickets assigned to the queue and process first-in first-out based on priority
Modify configurations, utilities, software default settings, etc. for the local workstations
Utilize and maintain the helpdesk tracking software
Document internal procedures
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Manage PC setup and deployment for new employees using standard hardware, images, and software
Assign users and computers to proper groups in Active Directory
Perform timely workstation hardware and software upgrades as required

Required Qualifications:

Proficient in Windows, disk-based imaging/cloning, Dell hardware, Microsoft Active Directory and some basic networking
Working knowledge of application architecture
Strong technical aptitude of Microsoft Office Suite
Strong working knowledge of Microsoft Active Directory and Group Policies
Practical understanding of database concepts (Microsoft SQL and Access)
Thorough understanding of hardware and software configurations
Familiarity with local and wide-area networking concepts
Solid knowledge of various computer and networking components
Exceptional customer service and interpersonal skills
Exceptional analytical and problem-solving skills
Ability to work collaboratively in a team environment, unsupervised and to multitask and prioritize work

Preferred Qualifications:

Bachelor’s Degree in Information Systems, Business, Communications or related field
2 years experience in an Information Technology environment
Additional accounting application experience is an advantage (CCH, Peachtree, QuickBooks, etc.)
Microsoft Technology Associate (MTA) certificate or a similar certification is preferred
Spoken/written German language skills are not required but are a plus
Microsoft Azure proficiency
Working knowledge of VDI and related support

Benefits:
We understand that talented individuals are drawn to companies that offer comprehensive benefits packages. Therefore, we provide a robust Benefits Plan that includes: