Senior Technical Trainer

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

We are looking to hire a Technical Instructor for the Zscaler Training Team.
This Technical Instructor will provide instruction for Zscaler customers and partners. 

Location and Travel: This individual will be home-office or corporate office-based to deliver online training and complete training configuration and troubleshooting tasks. They must be able to travel domestically and internationally to deliver training and certification to Zscaler’s rapidly growing customer and partner community. Travel, when not restricted by corporate or local health policies, could be as frequent as 50% or more.

Duties

• Instruct Zscaler technical courseware and certification online and in the classroom, demonstrating effective instructional techniques and representing Zscaler in a professional manner.

• Configure and troubleshoot Zscaler training environments including Internet Access (ZIA),  Private Access (ZPA), Digital Experience (ZDX) and Cloud Protection (ZCP) solutions as well as general network connectivity, communication, and authentication services and devices. This includes:

  • connecting to and managing remote training labs and related online services,   

  • configuring student training pods,  and

  • troubleshooting the training environment operation.

Skills

The successful candidate must be able to:

• Demonstrate classroom management skills such as effective presentation, checking for understanding, listening actively to students, building audience rapport, and demonstrating cultural sensitivity.

• Provide effective instruction to students in advanced networking topics including:

  • Zscaler products, features and capabilities,

  • security, authentication protocols, and processes such as PKI, Windows/ Azure AD, Firewalls, and Web Proxies, and

  • cloud and network application access, threat protection, firewall filtering, access control, and data protection.

• Configure and troubleshoot virtual training environments including:

  • Windows servers running enterprise services such as Active Directory, DNS, file sharing, and remote access,

  • Windows and Linux clients,

  • Linux servers hosting web applications and Zscaler application connector software,

  • Cloud-based services such as Azure for application and virtual machine hosting and Azure Active Directory or similar for user authentication and identity services, and

  • network devices such as routers, switches, and firewalls.

The ideal candidate will have:

• experience as a technical instructor in network security, cloud, or SaaS technology,

• demonstrated the ability to quickly learn new products and technologies,

• an interest in course development and instructional design, and

• designed and developed hands-on training exercises and presentations.

Qualifications

• 5+ years of experience in technical training 
• Preferred Bachelor’s degree in technical writing, communications, or a related field (i.e., technical writing/communications certifications are also acceptable).
• Excellent oral, written, analytic, and organizational skills.
• Detail orientated, and able to think and train in context with the target audience.
• Ability to mentor and influence without authority.
• Self-motivated and effective in a fluid environment.
• Must possess creativity and a sense of humor