IT Staff Systems Engineer (Unit 42 PS Ops Administrator)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. 

Job Description

Your Career

This position will be responsible for administrating, maintaining, and deploying the IT Infrastructure for Unit 42 Global Security Consulting. This infrastructure is a special subset of the greater Palo Alto Networks IT infrastructure, and is focused on delivering specialized compute, network, storage, and security for Unit 42 Client Engagements. Multiple domains of technical knowledge and abilities are required, as well as interpersonal skills for internal customer and team collaboration.

To thrive in this position, you must be a self-starter and be able to work both independently and as a teammate. Additionally, you must be a problem solver with excellent critical thinking and communication skills.

This position may require after hours or weekends to complete scheduled maintenance or emergency work.

Please take time to learn about Palo Alto Networks and Unit 42 prior to applying.

Your Impact

• Subject matter export for multiple areas of IT practice such as: operating system management, internal networking (Layer 2, Layer 3), virtualization, asset and hardware management, and IT Infrastructure related platforms
• Support IT infrastructure, hardware, and software including - planning, design, deployment, configuration, maintenance, patching, monitoring, data protection, lifecycle management, and reliable day-to-day operations
• Provides technical support for issues or outages based on priority - Addresses root cause to ensure issue or outage is not repeated
• Collaborates with internal customers to resolve issues and requests - Drives resolution of issues as champion to our internal customers - Identifies and improves areas of weaknesses in IT Infrastructure or process
• Performs routine IT processes, workflows, and standard operating procedures not limited to account and permissions management
• Works on projects as a technical resource or owner, contributing to the continuous improvement and deployment of Unit 42’s IT Infrastructure
• Maintains the Unit 42 IT monitoring and alerting system - If found, correct gaps in platform
• Proactively monitors Unit 42’s IT Infrastructure for issues or anomalies, investigating or resolving issues based on priority
• Protects the Confidentiality, Integrity, and Availability of Unit 42’s IT infrastructure using technical best practices, knowledge of hardening or security controls, and a “secure by design” approach
• Ensures the data protection of Unit 42’s IT Infrastructure is in place by maintaining an enterprise level backup, replication, and recovery system - Tests failover scenarios on a scheduled basis
• Centrally documents any and all relevant IT Infrastructure information
• Seeks and applies automation opportunities wherever possible
• Reports pertinent information and statistics to leadership in order to identify common problems and suggested areas where technology, training, documentation, or processes can be improved
• Other duties as assigned

Qualifications

Your Experience

• 4+ years of enterprise system or network infrastructure required
• Expertise in server level operating systems such as Windows server - Linux server experience is highly desired
• Expertise in implementing and supporting Microsoft Windows technology, such as Active Directory, Group Policy, DNS, DHCP, LAPS, etc.
• Expertise in various virtualization platforms - VMware preferred (vSphere, ESXi vSAN)
• Working knowledge Networking including - Layer 2, Layer 3, Firewalls (PANW NGFW is a plus)
• Working knowledge of storage systems (SAN, NAS, DAS) and protocols (iSCSI, NFS, Fiber Channel, CIFS, SMB, etc)
• Working knowledge of RBAC based permission