Community Pet Health Lead

*Candidate must reside in Imperial Beach, CA*

POSITION SUMMARY:

As a Community Pet Health Lead you will play a pivotal role in fostering growth and expansion across a regional network of a group of veterinary hospitals. Collaborating closely with veterinary practices, Field Operations team, Field Medical team, the Growth and Client Experience team, Marketing, and Support Center Operations team, you will co-create growth strategies tailored to each hospital's unique needs. The Community Pet Health Lead will lead their veterinary practices to achieve sustainable growth and enhance market presence, ensuring the long-term success and prosperity. This includes activities from planning/facilitating events/campaigns to conducting local research and presenting insights.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Work closely with veterinary practices to understand their business objectives, challenges, and growth aspirations.

• Develop a strong and consistent brand presence in the region to enhance your veterinary practice's visibility and reputation.

• Facilitates local events in assigned communities to drive brand awareness and new client acquisition.

• Ensure that clients are retained and expanded for assigned practices. Implement strategies to improve customer satisfaction, loyalty, and retention.

• Translate strategic objectives into actionable plans, initiatives, and local campaigns.

• Coordinates activities with practice staff to deliver exceptional customer service and create a positive and welcoming environment for clients and their pets.

• Cultivate strong, collaborative relationships with veterinary practices within the assigned region.

• Identify growth opportunities and challenges through comprehensive analysis of local market trends, competitor activity, and consumer behavior.

• Understands local market dynamics for specialty, telehealth, urgent care, etc. to leverage current practices to be more competitive and forward planning.

• Review hours of operation and work with the Practice Managers to optimize operational hours for practice growth.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

· Bachelor’s degree in Business, Marketing, or related field preferred.

· Proven experience in business development, community events, or marketing, preferably in the veterinary or healthcare industry.

· Veterinary experience preferred

· Ability to travel 3 weeks per month on average within the region.

· Strong analytical skills with the ability to interpret data and derive actionable insights.

· Excellent relationship building, communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.

· Demonstrated leadership capabilities with a track record of driving results in a collaborative environment.

· Knowledge of veterinary industry trends, market dynamics, and competitive landscape.

· Outstanding written communication and presentation skills.

· Friendly, enthusiastic, and positive attitude.

· Detail-orientated with the ability to manage multiple projects at a time

· Professional follow-up and follow-through skills.

· Strong work ethic and desire to achieve results.

· Legally authorized to work in the United States for any employer, without restrictions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The physical activity of this position includes:

· Travelling between practices and to local community events.

· Setting up and breaking down booths at local events.

· Prolonged periods of sitting at a desk and working on a computer.

· Work is performed in an office environment and requires the ability to operate standard office equipment

NOTE:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety