Digital Product Manager – Ferguson Home; Project Tool

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Digital Product Manager – Ferguson Home; Project Tool

As a Digital Product Manager for Ferguson Home’s Project Tool, you will define the strategy, vision, and roadmap for a key feature of our digital experience, the collaborative planning tool on FergusonHome.com. This platform empowers Pros, homeowners, and sales associates to design, plan, and purchase for home improvement projects while strengthening communication and relationships. In this role, you will operate at the intersection of technology and business, championing customer needs and driving self-service capabilities within their account. You will collaborate across teams to deliver an agile roadmap that enhances project planning and creates exceptional experiences for Ferguson Home customers.

Location: This role is approved to be fully remote and can be based anywhere in the United States.

Key Responsibilities:

Strategy & Vision

• Define and communicate your product’s vision and strategy in alignment with company goals.
• Lead the development of a detailed roadmap and ensure timely delivery of initiatives.

Research & Analysis

• Identify customer needs through qualitative and quantitative research.
• Assess market competition and provide insights to inform product decisions.
• Prepare short-term and long-term forecasts, reports, and analyses for leadership.

Execution & Delivery

• Collaborate with business, sales, marketing, and merchandising teams to define and prioritize requirements.
• Partner with project management to ensure scope and timelines are met.
• Work closely with design and engineering teams in an agile development process.
• Optimization & Measurement
• Monitor product health through analytics and user feedback.
• Apply data-driven insights to improve prioritization and execution.
• Conduct A/B testing and user testing to validate solutions and measure outcomes.

Culture & Collaboration

• Foster a work environment that promotes client service, collaboration, feedback, and mutual respect.
• Perform other job-related duties as requested.

Qualifications:

• 1–3 years of Product Management experience; eCommerce experience preferred.
• Familiarity with web analytics platforms (e.g., Google Analytics).
• Experience with Jira and roadmapping tools (e.g., Airtable).
• Customer-centered approach to solving sophisticated business and user problems.
• Strong performance mentality with the ability to drive measurable outcomes.
• Self-motivated with the ability to inspire and empower cross-functional teams.
• Skilled in business customer alignment and prioritization across internal and external partners.
• Experience in agile product development methodologies.
• General understanding of customers, industry, and technology stack; relevant domain experience is a plus.
• Adaptable and proactive in managing change with a positive demeanor.
• Excellent communication and leadership skills.

Core Competencies:

• Problem Solving: Ability to assess issues and implement effective solutions quickly.
• Collaboration: Strong interpersonal skills; able to contribute ideas and resolve differences constructively.
• Communication: Clear and professional oral and written communication skills.
• Planning & Organization: Ability to prioritize tasks and manage time effectively.
• Quality Control: Commitment to producing accurate, high-quality work and mitigating risks.
• Adaptability: Thrives in dynamic environments and embraces change.
• Dependability: Reliable, accountable,