Senior ServiceNow Business Analyst

*We are open to supporting 100% remote work anywhere within the U.S.*

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Business Analyst to support upcoming needs with our federal customers.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise. 

The Team:

The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury IT mission. The ADSS program provides the contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts.

Job Responsibilities:

We are seeking a Senior ServiceNow Business Analyst to assist our customer’s business needs with ServiceNow module and business process expertise with, HRSD/HR processes or App Engine customization in the ServiceNow and platform. This role will be a key members of Agile teams, requirements gathering, user story writing, verification testing, ensuring development products meet definition of done and validating the business requirements, and customer demonstrations. You will be responsible for developing a strong understanding of the business needs of the stakeholders and how the ServiceNow features will support those needs.

The Senior ServiceNow Business Analyst serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze and translate requirements into documentation and provide guidance on which applications and solutions will meet needs. This position is within the context of Agile SAFe teams employing a Scrum development framework. 

This position will be working directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely.

In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including, user acceptance tests, training documentation and training delivery.

Required Skills:

• Bachelor’s Degree

• 5+ years of experience as a Business Analyst in a fast-paced application development environment, at least 1 full implementation of HRSD, GRC or App Engine

• 5+ years recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)

• 2+ years of experience with the ServiceNow Platform

• 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback

• US Citizenship required due to federal contract requirements

• Must be able to obtain Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Desired Skills:

• Solid understanding of various software development cycles (e.g., Agile, Waterfall, etc.); knowledge of requirements management, configuration management methodologies, along with corresponding support tools, i.e., JIRA, etc.

• Conceptual understanding of Object-Oriented enterprise software system development processes, methodologies, as well as major technologies (such as Java and .Net) and approaches (such as modularity and SOA)

• Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand

• Good understanding of basic system technologies as they relate to the project deliverables

• Ability to maintain project plans, resourcing schedules, and forecasted activities

• Experience with business process mapping and the use of project management software

• Ability to provide technical assistance and troubleshooting by effectively responding to inquiries

• Experience thr