Business Manager - Airport Dimensions

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

What does a Business Manager & Employee Engagement Specialist Do:

The Business Manager & Employee Engagement Specialist holds a critical role responsible for development and implementation of employee engagement initiatives across AD’s portfolio of 35+ proprietary and partnership lounges with 2000+ employees. In collaboration with AD’s primary lounge management staffing providers and key stakeholders, this position will monitor and assist in actioning key employee engagement and recognition initiatives as well as measure progress and overall program efficacy through key data points. This role will measure effective employee engagement initiatives across AD's providers, significantly impacting productivity, retention, guest experience delivery, and career development, all of which positively influence AD's financial and brand delivery performance. In addition, the role will be responsible for office administration and support to the senior leadership team in the areas of calendar management, research, meeting planning and coordination. 

The Business Manager & Employee Engagement Specialist is an enthusiastic and positive individual who understands the airport and lounge environment as well as employee functions. They have a creative approach to employee engagement and recognition. This individual is an effective communicator that develops strong interpersonal relationships across internal and external stakeholders. They have mastered the art of managing multiple priorities and possess exceptional administrative capabilities.

What You'll Do:

• Ideate, evaluate, and action new and ongoing engagement program improvements for AD’s proprietary and partnership lounge team members
• Track and monitor existing programs to measure success, engagement and impact
• Provide manager and senior manager updates on program effectiveness
• Develop professional presentations for review in partnership with internal and external lounge leadership teams
• Engage and communicate with leadership at the lounge level regarding employee engagement programs; developing new and perfecting current ways of tracking success
• Develop collaborative relationships with internal and external stakeholders
• Attend appropriate meetings in support of employee engagement initiatives
• Oversee office administrative responsibilities on behalf of Airport Dimensions
• Provide administrative support to Airport Dimensions senior leadership in the areas of calendar management, expense report, email communication
• Coordinate meetings across multiple calendars as needed
• Plan and coordinate meeting logistics, including location, meals, agenda etc.
• Demonstrate active listening and adapting communication style to audience and situation

What You'll Need:

• Experience developing and implementing effective employee recognition and engagement initiatives
• Experience working in an airport lounge, dep