Client Concierge

Hi, We're Centerfield. Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.
If you are currently an active Centerfield employee, please visit our internal jobs board to submit your application.
The Opportunity...We’re looking for a proactive, people-oriented Client Concierge to engage our existing and new Business.com customers through thoughtful outbound and inbound outreach. You’ll serve as the first point of contact for customers, walking them through their Business.com+ experience, uncovering needs, and helping identify which services best support their business needs.
This role blends customer service, account management, and consultative buyer's journey, ensuring every client feels heard, understood, and able to make an educated decision around the tools needed to help their business succeed. It's ideal for someone who thrives in a fast-paced environment and is excited about helping small and mid-sized businesses.

How You'll Contribute...

• Proactively reach out to Business.com clients via phone, email, and sms to review their account and business needs
• Walk clients through their Business.com listing or services and ensure they understand how to use the platform effectively
• Identify areas for optimization or upsell based on client goals and pain points
• Act as a consultative partner, offering solutions that align with available services and features
• Maintain clear documentation of client interactions in the CRM system
• Collaborate with internal teams (sales, customer support, marketing) to ensure a seamless client experience
• Track feedback, surface common requests or issues, and help shape process improvements

What We're Looking For...

• 1–3 years of experience preferred but not required in customer service, account management, or sales support
• Comfortable conducting outbound calls and building rapport with clients
• Time management
• Strong verbal and written communication skills
• Ability to listen actively, ask thoughtful questions, and guide clients with confidence
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus
• Organized, detail-oriented, and a natural problem solver
• A customer-first mindset with a passion for delivering an exceptional experience

Bonus Points...

• Experience working with small and mid-sized businesses
• Previous exposure to digital marketing, local listings, or online business platforms
• Bilingual communication skills

Life at Centerfield...

• This is a hybrid position, employees are expected to work from our Charlestown, MA office every Tuesday, Wednesday & Thursday
• Work-Life Balance, no need to work more than 40 Hours a week
• Competitive Hourly Rate + UNCAPPED COMMISSION
• Enjoy additional perks such as monthly prizes, team outings, and raffles
• Industry leading medical, dental, and vision plans + generous parental leave
• 401(k) company match plan
• Inbound & Outbound Calls
• Company discounts for events and attractions
• Paid training
• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
• Virtual workout and yoga classes
• Monthly happy hours, catered lunches
• Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA Best places to work )
• Career growth – we enjoy promoting from within!
#LI-Hybrid

To learn more, visit us Here. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilitie