Client Success Manager - Marine Division

Client Success Manager - Marine Division

Storable is looking for a Client Success Manager to add to our Marine Division. As a Client Success Manager, you will play a critical role in building strong, long-term relationships with our marine industry customers by serving as the subject matter expert (SME) providing guidance and best practices relevant to retaining and growing accounts while mitigating risk. Storable’s Marine Division’s mission is to provide best-in-class business management software for the recreational marine industry. Our platform serves as the single-source technology solution that helps operators maximize revenue and operational efficiencies. Our solution allows customers to optimize the way they engage with their customers and helps track rentals, vessels, space availability, reservations, service, and inventory. If you are into SaaS and the outdoors, you’ll love Storable’s Marine Division.

Location: REMOTE

What you will do:

• Deliver value and customer satisfaction through all stages of the customer lifecycle. 
• Help customers achieve their business goals. 
• Serve as a product, company, and industry ambassador educating prospects and customers on the capabilities of our platform.
• Work closely with Sales, Product, Finance, and Marketing by providing customer insights on what innovation and continuous improvement is needed in the user experience, product capabilities/features, and customer engagement process. 
• Serve as the primary interface to manage and resolve all customer issues
• Identify and forecast risk as well as growth opportunities within our portfolio

What you will need:

• 3+ years of Client Success, Implementation, or Client Support experience
• Ability to build trust and credibility by understanding and addressing client requirements
• Demonstrated analytical, relationship-building, communication, and strategic problem-solving skills
• Ability to manage the challenges of handling multiple accounts while providing excellent client service. Excellent time management and organizational skills. 
• Experience supporting SaaS platforms with a strong Accounting and Bookkeeping component
• Successful candidates will be: resourceful, perceptive, innovative, flexible, and have a genuine curiosity in our clients’ business needs. Goal and results oriented, optimistic, value added mindset, proactive, and easily adapts to the evolving needs of a scaling business. 
• Highly collaborative and works well with internal and external teams 
• Strong communication skills (written, verbal, presentation) with the ability to explain technical subjects to non-technical audiences
• Willing to travel periodically based on client and business needs
• Bachelor’s degree in a related field or  In lieu of a degree, 2+ years of relevant experience in Client Support, Implementation, and Client Success will suffice.

Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.

We’re happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We’re committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.

By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role. 

Position pay range$67,000—$89,000 USD

All applicants must be currently authorized to work in the United States on a full-time basis.

Location: REMOTE

• Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That’s why we’ve built the industry’s first fully integrated platform that offers facility management software, facility we