Senior Director, Client Success (Global Acceptance Center of Excellence)

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Job Description

As an important member of the Client Services team, this individual will play a key role in supporting Visa’s revenue goals and commercializing Visa products and solutions by closely partnering with the regional acquirer, acquirer processor and merchant sales teams and key functional teams (Client Services, Product, Regional Sales Operations, Global Merchant Sales & Acquiring) across Visa.

Through supporting the needs of this strategic Visa client segment, the Global Acceptance Center of Excellence (GACOE) has a major impact on delivering strategic objectives by bringing acceptance subject matter expertise to solve key business challenges and identifying opportunities through collaborating with a wide range of internal and external stakeholders.

This role will work closely with cross-functional and regional management teams to make recommendations on a wide variety of strategic projects and initiatives, bringing timely and valuable insights, as well as creating content for internal and external forums, lead presentations for internal approvals, client discussions and industry events, lead key client advisory forums and ongoing product roadmap socialization and feedback loops.

The ideal candidate will be able to independently translate high level guidance into detailed deliverables. Good interpersonal skills and executive presence are a must.

Essential Functions

The employee is responsible for, but not limited to -

• Creating processes for and managing new client memberships and certification/ onboarding of Visa Ready partners, collaborating with cross functional SMEs
• Organizing client advisory groups, in partnership with Product, Acceptance Solutions, Product Platforms, Sales and Sales Support teams
• Assessing implementation viability of network changes with processors/ acquirers. Collaborating with Client Services teams to prioritize deliverables
• Championing acquiring and merchant client business needs and priorities within Visa product development and x-functional roadmaps and direction
• Representing client and business risks as Global Merchant Sales & Acquiring team’s delegate to approve New Business Initiative Assessments, waivers/ variances for all Rules and Risk proposals/ programs and client communications
• Researching global Product and Solutions initiatives underway and actively coordinating client and multi-region feedback, as well as coordinating go to market activities
• Supporting the delivery of projects or major project workstreams related to Global and Regional MSA’s strategy or corporate initiatives, including creating an information repository of best practices on high priority topics
• Supporting Acquirer, Processor, FinTech, non-FI clients and internal leadership on the changing environment for Visa’s distributors, landscape/ opportunity analyses, product and solution opportunities, and recommended actions to address our dynamic client needs.
• This position is located in our Atlanta office and relocation assistance may not offered.   

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

12 or more years of work experience with a bachelor’s degree or at least 10 years of work experience with an advanced degree (e.g., Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of
• experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with
• 9+ years of experience
• Deep