As a Senior Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs.  Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility.   

You will utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected.  Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.

Senior Patient Service Representatives assist in mentoring Patient Service Representatives and assist the Lead PSR with leadership duties. 

MINIMUM QUALIFICATIONS:  

• Two or more years of experience in a medical office setting preferred 

• Electronic health record (EHR) experience required 

• Medical terminology required 

• Experience with process improvement or lean philosophy preferred 

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ESSENTIAL FUNCTIONS: 

• Must be proficient in the requirements of the Patient Service Representative Job Description 

• Know, understand, incorporate, and demonstrate the organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions. 

• Protect patients’ rights by maintaining confidentiality of personal and financial information and follow guidelines for HIPPA regulations 

• Maintain operations by following policies and procedures and reports needed changes 

• Acknowledges and greets patients immediately, providing a positive customer service experience 

• Registers patients for appointments and completes paperwork 

• Keeps patient appointments on schedule by notifying provider of patient’s arrival 

• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc. 

• Maintain knowledge of different payer practices and deductibles 

• Assist patients with all aspects of Financial Assistance Paperwork 

• Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone 

• Handles multiple telephone lines effectively and politely per c