Salesforce Administrator I, DCB

Daniels College of Business (DCB)

With a long tradition of excellence and innovation, the Daniels College of Business prepares students to succeed in a dynamic, changing world. We are a high-achieving community of students, staff, and faculty that inspires one another to think in new ways, perform at higher levels, and transform organizations and communities. Daniels is ranked among the top business schools and is the only business school in Colorado to receive rankings and recognition from BusinessWeek, the Financial Times, U.S. News & World Report, and Forbes. The Daniels College of Business (DCB) offers a variety of baccalaureate, graduate, PhD, and certificate programs, which are detailed at https://daniels.du.edu/ 

Information Technology – Enterprise Application Services (IT/EAS)

Dedicated to quality, innovation, engagement, integrity, and inclusion, Information Technology/Enterprise Application Services (IT/EAS) maintains the highest standards in providing a wide range of software solutions to units throughout the University. IT/EAS maintains software systems that support the University’s core business, as well as develops custom applications in partnership with DU departments to enhance services to our community. Our services range from consultation to implementation to continuous support of software solutions. Services include:

• Software implementation, support, and development
• Secure access to institutional information
• Database development and administration
• Data interfaces
• Document Management
• Workflow solutions
• Business Process analysis and improvements
• Consultation with DU departments on software development or purchase
• Data Warehouse administration, reporting, and data mining
• Business Intelligence, Advanced Analytics, and Dashboards
• Application configuration and support
• Intranet Web and Mobile Development

IT/EAS ensures the current and future software applications are efficient and effective, maintains an appropriate balance between leading-edge activities and core business processes, and provides appropriate information access and data security.

IT/EAS is responsible for all aspects of the Enterprise Resource Planning (ERP) system, Database Management, Data Warehouse administration, Information Analytics (BI), Constituent Relationship Management (CRM) systems such as Student Recruitment CRM; Student Success CRM; and Advancement CRM, Learning Management System (LMS), Document Management and Workflow.

Position Summary

The Salesforce Admin reports to the IT/Enterprise Application Services (IT/EAS) department in the Division of Information Technology (IT). The Salesforce Admin is physically located in the Daniels College of Business (DCB) and works in close collaboration with the teams in IT/EAS and DCB.

The Salesforce Admin is primarily responsible for the day-to-day delivery, deployment, configuration, and support of the DCB Salesforce CRM. This particular instance is responsible for housing all industry-facing data, including all corporate revenue and corporate/alumni engagement information for the College. This position will interface with DCB, Salesforce, Salesforce vendor partners, and IT/EAS application developers to maintain and support the Salesforce platform. This position will also be responsible for responding to production support issues, coordinating system enhancements and upgrades, writing ad-hoc reports, managing cross-functional projects, and providing day-to-day application support of the Salesforce platform.

Essential Functions

• Serve as the functional subject matter expert and primary system administrator of the DCB Salesforce CRM, including core functionality and all related applications and integrations, including RollupHelper, LinkedIn Sales Navigator, Pardot (MCAE), and Apsona.
• Identify, gather, and document business requirements from users and stakeholders.
• Perform configuration tasks to satisfy requests from end users for enhancements and fixes.
• Work with IT/EAS to coordinate the design, testing, and deployment of system enhancements, process automations, and integrations between Salesforce, the enterprise ERP (Ellucian Banner), and other systems.
• In partnership with DCB staff, develop test use cases and perform user acceptance testing for upgrades and enhancements.
• Track and document changes in functional requirements and write detailed procedures that can be easily understood by users.
• Develop recommendations and coordinate issue resolution with IT/EAS and software vendors. Troubleshoot, identify, and track software issues to ensure resolution. Document and communicate problem resolutions.
• Oversee user and license