Facilities & Construction - Quality Control & Operations Manager

As the second-largest Catholic university in New England, and one of the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. More than 10,000 students attend the University’s eight colleges and schools: College of Arts & Sciences; School of Communication, Media & the Arts; School of Social Work; School of Computer Science & Engineering; College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si’ campus, stands out from other Catholic institutions as it was established and led by laity. The contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts, and at the same time cultivates students to be forward thinkers who enact change—in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 390 Colleges: 2025 Edition, and Best Business Schools: 2024 Edition. Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio, a Division I athletics program, and an impressive performing arts program that includes choir, band, dance, and theatre. www.sacredheart.edu
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Qualified candidates are invited to submit a complete application and resume via our online application system. A cover letter or statement of interest is also preferred for all staff positions.

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Position Summary
The Quality Control & Operations Manager (QCOM) is responsible for managing and performing the daily QC responsibilities of specific assigned projects to ensure the projects are constructed in accordance with the established University standards. The role includes direct oversight and review of the entire documentation and physical inspection phase of the workflow process and working with other in-house personnel (e.g., Project Managers, Capital Projects Director, etc.) and external personnel to produce and document quality projects. The incumbent reports directly to the Executive Director of Capital Projects.
In addition to the above, the position will require to be the facilities liaison between off-campus entities & University Construction & Facilities Department director(s).
Principal Duties & Responsibilities
• The QCOM must be on the project site at all times during physical work activities.
• The QCOM will be an individual within an on-site work organization who will be responsible for overall project QC management and have the authority to act in all QC matters. The QCOM will aid in the continued development, implementation, and administration of the university-specific QC Plan for projects in the construction phase.
• Ensure all project personnel, including CMs/ GCs/ subcontractors, understand and comply with the University QC requirements.
• Certify that all submittals are in compliance with contract requirements.
• Develop the Preparatory QA/QC Meeting agendas, facilitate the Preparatory Meetings, and participate in the Initial, Follow-up, and Final Inspections.
◦ Conducts preparatory, initial, and follow-up meetings to establish an understanding of the standards of Construction desired for each definable feature of work. Verifies and documents that all materials received for the project are in conformance with approved submittals and contract specifications. Verifies all onsite materials are handled and stored properly for use on the project
• Review plans and specifications to ensure requirements are met for each scope of work within assigned Projects.
• Complete necessary inspection reports and documentation.
Records daily quality control observations on all construction activities in daily inspection logs and takes photos of the progress.
• Inspect and evaluate the adequacy of work performed by contractors; Identify non-conformities, analyze root causes, and inform stakeholders of required corrective measures.
• Coordinate Universit