Human Services Worker I- Mayor's Office of Family & Children Success

Salary Range: $54,815.00 - $71,523.00 Annually 

Hiring Salary Range: $54,815.00 - $63,169.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary:  

A Human Services Worker I performs case management, community liaison, complaint and problem resolution, information and referral work related to City, State and private institution services in a city neighborhood. The work of this class involves no supervisory duties or responsibilities.

Incumbents receive general supervision from a technical superior. Employees in this class work a conventional work week, although, on occasion, evening and weekend hours and shift work may be required. Work may be performed in an office under normal working conditions and in undesirable neighborhoods under poor working conditions involving unsanitary conditions, irate citizens and the extremes of weather. Work requires minimum physical exertion.

Minimum Qualifications:                 

On or before the date of filing the application, each candidate must:  

Education: Have a bachelor’s degree from an accredited college or university.

AND 

Experience: Have one year of experience in doing community service work and working with community organizations.

OR 

Equivalency Notes: Graduation from an accredited high school or possession of a GED certificate and five years of experience in doing community service work, including three years working with community organizations; or have an equivalent combination of education and experience.

Licenses, Registrations, and Certificates: N/A.

**APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. ** 

Knowledge, Skills, & Abilities: 

• Knowledge of the function of community services and agencies.

• Knowledge of community needs and available resources.

• Knowledge of the concepts of community development.

• Knowledge of community services and organizations.

• Skill, in certain designated positions, in speaking, translating, reading and writing a non-English language utilizing specific established rules pertaining to such factors as spelling in letters or characters in a non-Latin-based alphabet or writing system, word meanings, sentence structure, grammar, pronunciation, punctuation and other related language mechanics.

• Ability to interpret and explain Baltimore City and State laws, ordinances and regulations regarding sanitation, housing, public health and related social services to the general public.

• Ability to gather and retain information about the range of services offered by City and State agencies and private institutions and charities.

• Ability to disseminate information and to explain City, State and private institutional services and programs to individuals, business and community groups.

• Ability to advocate for others and to persuade others to advocate on their behalf.

• Ability to coordinate responses and work efforts from multiple agencies, institutions and community resources organizations.

• Ability to communicate effectively, both orally and in writing.

• Ability to deal with emergency situations with calm, tact and dispatch.

• Ability to conduct and process multiple assignments simultaneously.

• Ability to establish and maintain effective working relationships with people o