Associate Manager, Renewals & Customer Success (English and German required)

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

 

The Associate Manager Renewals & Customer Success is responsible to execute on a sales strategy to meet/exceed team revenue targets, employee goal setting, performance management and career planning and development. 

 

Responsibilities 

• Execute on a sales strategy to meet/exceed team revenue targets, employee goal setting, performance management and career planning and development; 

• Establish and report on metrics to measure performance of the renewals team; correct deficiencies where necessary; 

• Ensure that the sales plan is aligned with and supports the corporate revenue goals; 

• Ensure Veeam Core Values are being carried out by all employees on the team; 

• Manage a team of renewal representatives and ensure that that the team meets their KPI’s such as Quota/Target Attainment, MBO's and activity levels   

• Ensure the team is adequately staffed at any given point in time to accommodate the work load on all assigned territories; 

• Work with internal training team/Renewals Specialist to ensure proper onboarding and training for all employees on the team (assessment on the process and knowledge possessed by the new hires); 

• Monitor/shadow and coach new hires on ways to improve - provide adequate feedback whenever necessary; 

• Coordinate sales activities, develop and mentor staff to drive performance and career development; 

• Should act as a “go-to” person for the team for any kind of operational and work related issues that they might encounter during the course of their employment; 

• Ensure the team is up-to-date with new changes in the process/tools by providing clear cut instructions/information to the team through regular meetings; 

• Conduct regular one to one with staff members to provide them constructive feedback on their performance; 

• Implementing new initiatives and making sure all staff understand them and abide by them; 

• Be the source of motivation and role-model to the team; 

• Recognize and celebrate team and team member accomplishments and exceptional performance; 

• Facilitate problem solving and collaboration; 

• Intervene when necessary to aid the group in resolving issues; 

• Encourage and appreciate feedback from the team members that’s focused on any kind of improvement; 

• Keep direct and upper management updated with any challenges/issues affecting the work and support this with facts and figures; 

• Conduct regular pipe-line reviews and provide an accurate forecast against the quarterly sales quota; 

• Making sure the team is updating\ maintaining the Veeam CRM system (Salesforce.com); 

• Participate in management meetings and take responsibility for renewal sales improvement initiatives and other assigned action items; 

• Maintaining and promoting a successful and positive work environment; 

• The obligation to fulfill professional goals and targets based on the performance indicators at the individual, department, company; 

• The obligation to report and register on time, complete and correct data required on applications and tools / applications