Scores Client Services - Manager (Business Development/Client Support)

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“If you’re looking for your next opportunity to make a meaningful business impact, bring your client engagement, solution consulting, business development, and presentation skills and expertise to FICO’s Scores business. FICO’s Scores unit is home to the worlds #1 credit bureau score – the FICO® Score – those powers over 10 billion decisions each year, is relied upon by 70,000+ businesses, is used by rating agencies and secondary market to improve risk assessment and transparency and is a key component of how US consumers measure their credit health.” – Scores Client Services, Vice President

What You’ll Contribute

• As a Consultant on the Client Services Americas team, you’ll serve as a subject matter expert to our mid-tier clients in the United States and Canada (credit unions, regional banks, community banks and finance companies) and provide education about FICO® Scores to lenders and industry stakeholders.

• Through seasoned expertise in FICO® Score suite of solutions and a consultative approach to client engagement, the Consultant delivers high-quality support to manage and grow our mid-tier client relationships.

• Play a central role in cultivating client relationships by leveraging deep functional, business and product knowledge.

• Provide education and training in informal and formal settings around our Scores products to mid-tier clients and supports external events (such as conferences) requiring FICO® Score subject matter experts.

• Serve as a key contributor to the planning and development of one-to-many client projects, initiatives, and administrative responsibilities designed to support the targeted mid-tier lender.

• Manage a large number of clients and projects of mid-sized scope involving significant client interaction.

• Cultivate and maintain effective working and trusted advisor relationships with a variety of client stakeholders, including C-Level marketing and risk executives, operational management, strategic project managers, senior staff members, data scientists, and operations analysts.

• Present and facilitate discussions about FICO® Score products in a variety of settings, including client meetings, virtual conferences/webinars, and external in-person events.

• Meet with clients, provide timely responses to questions, and proactively ask questions to understand needs, requests and desired outcomes.

• Provide functional and technical answers to clients around FICO® Score products.

• Assist in contract negotiations to ensure client needs are met and products are appropriately priced.

• Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms and recommend alternatives to target clients’ senior management and project/product managers.

• Regularly study FICO® Score product information and relevant market/industry information, maintain and review frequently asked questions, and rehearse presentations to ensure always ready to present high-quality trainings.

• Successfully resolve client support issues, leveraging internal tools and processes as the first step of handling a client issue and formulating new approaches as needed to achieve positive outcomes for FICO and the client.

• Travel as required, with approximately up to 15- 20% of time spent outside the office in on-site presentations, conferences, and client meetings.

• May be required to work outside of normal business hours and travel on weekends.

What We’re Seeking

• Multiple years of substantial, relevant industry experience and consumer retail lending and financial services domain knowledge required. FICO product knowledge is a plus.

• Preference for direct experience working in two or more of the following roles: client sales support and solution development, relationship management, strategy consulting, retail lending, analytic delivery, project management, or program development.

• Excellent presentation skills, with demonstrated ability to articulate clearly (ability to speak clearly and concisely), to use engaging body language (use of vocal tone, facial expression, body language, and timing to communicate points), and to assess audience (successful evaluation of audience regularly and ability to adopt content to audience receptiveness and characteristics).

• Ability to memorize specific, detailed information as well as develop a deep knowledge base and