Marketing Services QA - Onsite

Req ID: 316994 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

We are currently seeking a Marketing Services QA - Onsite to join our team in Auburn Hills, Michigan (US-MI), United States (US).

 

Job Requirements                
We are seeking a Level 1 QA Tester to join our team and assist in the quality assurance (QA) of change requests for Marketing Cloud, Service Cloud, and Experience Cloud. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for ensuring high-quality software releases. 

 

5+ years of experience in QA  

 

Key Responsibilities:

• Perform manual testing on Marketing Cloud, Service Cloud, and Experience Cloud to validate change requests.
• Execute test cases, regression tests, and functional testing to ensure system integrity and performance.
• Identify, document, and report bugs, defects, and inconsistencies using a tracking system (e.g., Jira).
• Verify data accuracy, user workflows, and system behaviors across different Salesforce environments.
• Collaborate with developers, business analysts, and stakeholders to clarify requirements and ensure expected outcomes.
• Assist in UAT (User Acceptance Testing) support, ensuring business requirements are met before deployment.
• Follow established QA processes and best practices to maintain a high standard of testing.
• Provide feedback on user experience (UX) and potential system improvements.
• Maintain test documentation, including test plans, test cases, and test execution results.             

 

Technical Experience  

             

Manual Testing Experience:

• Ability to execute functional, regression, exploratory, smoke, and UAT (User Acceptance Testing).
• Experience in validating change requests, enhancements, and bug fixes.
• Writing test cases, test scripts, and test plans based on business requirements

 

Bug Tracking & Reporting:

• Experience with defect tracking tools like Jira.
• Ability to log, track, and prioritize defects effectively.

 

Test Data Management:

• Understanding of test data creation and working with datasets for validation.
• Experience in validating email templates, workflows, and automation rules within Salesforce Marketing Cloud and Service Cloud.

 

Basic API Testing 

• Exposure to Postman, SOAP UI, or REST API testing for validating integrations between Salesforce Clouds."                

           
Unique Skills                
Marketing Cloud Testing:

• Validating email campaigns, journeys, and automation workflows in Salesforce Marketing Cloud.
• Checking personalization, dynamic content, and A/B testing setup.
• Understanding data extensions, segmentation, and audience targeting.

 

Service Cloud Testing:

• Testing case management, automation rules, workflows, and process builder flows.
• Validating inbound and outbound interactions in Omni-Channel, Knowledge Base, and Case Assignment Rules.

 

Experience Cloud Testing:

• Testing customer portals, self-service communities, and authentication workflows.
• Verifying access control, profiles, and role-based security settings.

 

Salesforce Configuration & Navigation:

• Understanding of standard and custom objects,