IT Business Analyst - Consumer Services

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Business Analyst (BA) partners with business leadership, stakeholders, and delivery teams to define, analyze, and deliver solutions that align with business goals. The BA bridges business needs and technical capabilities, ensuring requirements are clear, actionable, and aligned with strategic objectives.

Business Analysis & System Insight

• Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics.

• Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications.

• Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates

Team Collaboration & Stakeholder Engagement

• Partner with business leadership and teams to refine backlog, prioritize work, and support story creation.

• Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff.

• Foster trust and act as a liaison to ensure shared delivery goals across teams.

Product Delivery & Continuous Improvement

•  Develop a deep understanding of system functionality and business rules to support both project work and operational activities.

• Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency.

Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes a 24/16 hour (in-office/work-from-home) split for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

NOTE: Internal Associates working in a remote capacity may be considered for this position.

Qualifications

• Experience: Proven background as a Business Analyst, Systems Analyst, Operational Analyst, or similar role.

• Skills: Strong communication, leadership, and relationship-building abilities; technical proficiency in SQL, data analysis, diagramming tools (e.g., Lucidchart, Visio), and test management platforms is a plus.

• Education: Bachelor’s degree or equivalent experience.

Additional Information

This role requires strong collaboration with business, IT, and leadership teams. The IT Business Analyst adapts to changing needs and helps ensure alignment across product strategy and team structures.

Starting Salary Range for this role: $55,000 - $80,000 Annually, DOE

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.  

Qualified individuals with