Sr. Analyst - OTC R&G

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

Professional

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson MedTech is recruiting for a Senior Analyst, Order to C

ash Reliability & Governance. Remote work options may be considered on a case-by-case basis and, if approved, in accordance with Company guidelines.

Johnson & Johnson MedTech provides account management and customer support services to key health care customers, including hospital systems, group purchasing organizations, health plans, pharmacy benefit managers, and government health care institutions. The Company also provides contract management, logistics, and supply chain support for major Johnson & Johnson MedTech franchises.

About Johnson & Johnson Deliver NA Order to Cash Reliability & Governance

Johnson & Johnson Deliver NA Order to Cash Reliability & Governance is part of the Johnson & Johnson Deliver Supply Chain organization and supports operations across all Johnson & Johnson MedTech Companies. The NA Order to Cash Reliability & Governance team plays a significant role supporting changes related to process improvements, enhancements, and break/fix solutions on the Order to Cash system. The Senior Analyst, Order to Cash Reliability & Governance will be responsible for testing, performing root cause analysis and resolution of process issues that impact the Medical Technology franchises.

Primary Responsibilities:

• Manage OTC exceptions and provide support: resolve consignment reconciliations, billing kickouts, pricing/incomplete orders, zero‑pick and credit holds; perform Winshuttle operations and SERF testing; triage EDI/IDOC errors (open IRIS tickets, escalate to IT); troubleshoot SAP access; ensure compliance, produce order notes, drive cross‑functional fixes and customer follow‑up, and complete required training.

• Support multiple moderate size projects applying business knowledge, system expertise, strong decision-making skills, and project management skills.

• Acts as a key resource on larger projects and serves as a consultant with cross-functional team members for Surgery, EP, & Neuro OTC processes, answering questions, resolving issues, and providing status updates to the impacted business partners and IT teams.

• Find opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, IT, or industry-specific change initiatives.

• Support the development and maintenance of business process flows managed within the OTC platform.

• Accountable for change management, communications, and partner alignment in support of process improvements, break/fix solutions, and approved system improvements

• Functions independently with limited work direction and escalate as appropriate.

Qualifications

Education:

• Minimum bachelor’s degree required, Supply Chain, IT, or business.

Experience and Skills:

Required:

• At least 4+ years of professional experience is required Experience in Supply Chain

• Effective communication skills and the ability to interact with employees at all levels.

• Knowledge of SOX, and GxP compliance requirements

• Strong Analytical Skills.

• Proficient in SAP required

• Successfully balance multiple priorities, highly organized and work efficiently to meet deadlines 

Preferred:

• Understanding of Error Handling Processes as it relates to