Customer Service

PHINIA: Advancing sustainability today, powering carbon-free tomorrow. <br/><br/>At PHINIA, we create premium fuel systems, electrical systems and aftermarket parts for internal combustion engine (ICE) vehicles and industrial applications. We make sure our products are clean, efficient and high-value, because we know the actions we take today will have a profound impact on the world tomorrow. Our goal? The cleanest ICE technology: carbon-free combustion.<br/><br/>Always, PHINIA puts quality first, continuing our legacy with over a century of rich expertise and technological innovation. The name PHINIA has roots related to “bright” and “future,” representing our confidence and commitment to bettering the world. <br/><br/>Our Culture <br/>We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. PHINIA promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. <br/><br/>Career Opportunities <br/>We believe in building a brighter tomorrow for our employees as well as our customers and encourage you to learn about our long history, strong culture, new technologies and future vision. We offer a strong local presence and interesting global opportunities. Join us on this shared journey toward a brighter tomorrow<br/><br/>Job purpose We are looking for a person able to work on operational customer liaison for customers issues related to Orders, Shipments, Product Availability and Reverse Logistics. To provide information to customers/internal team related to order status, shipments and support to maximise sales.<p></p><p></p><p>Key responsibilities</p><ul><li>Manage operational liaison with customers for issues related to Logistics (Orders / Shipment / Returns / Freight)</li><li>Ensure accurate order load, verify EDI /TecCom orders are received and processed as expected, and that all orders adhere to Legal requirements.</li><li>Support in identifying pricing / credit issues and follow up for resolution.</li><li>Manage shipment preparation and liaise with warehouse for pick/pack and despatch of goods to customer, ensuring compliance with customer / legal requirements.</li><li>Co-ordinate the processing of reverse logistic requests. </li><li>Handle complaints/discrepancies.  Log &amp; ensure resolution provided in a timely manner to the customer’s satisfaction.</li><li>Manage customer order book reports.  Creation and supply.</li><li>Act as the company gatekeeper.</li><li>Contributes to bottom line sales by increasing customer satisfaction.</li></ul><p></p><p>What we’re looking for</p><ul><li>Basic understanding of Microsoft office (PowerPoint, Excel, Word, Outlook)</li><li>Creative thinking and problem solving.</li><li>Strong interpersonal and communication skills</li><li>Strong multi-tasking skills and ability to deliver results in a fast-paced and dynamic environment.</li><li>Strong phone contact handling skills &amp; active listening</li><li>Ability to multitask, prioritize and manage time effectively.</li><li>Work as part of a team.</li><li>Attention to details.</li><li>Spanish language.</li><li>English language, written and spoken essential. </li><li>Portuguese language not mandatory but an advantage.</li></ul><p></p><p>What we believe</p><ul><li>Product Leadership - Innovation that brings value to our customers.</li><li>Humility - Seeking out diverse perspectives and working collaboratively. </li><li>Inclusivity - Recognizing our differences make us stronger; we are bold and intentional. </li><li>Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse.</li><li>Integrity - Taking responsibility for our decisions   and doing what is right.</li><li>Accountability - Taking ownership of our actions   and for driving results.</li></ul><p></p><p>Safety </p><p>You will consistently hear us say Safety PHIRST! We are committed to continually improving our strong safety performance to ensure that our employees go home as safe and as healthy as when they came in, or even better!</p><p>We also believe that health and safety is everyone’s responsibility, as such, PHINIA employees will know and comply with all applicable safety policies, standards, and procedures. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. The hazards of each task shall be assessed, and the risk shall be managed accordingly. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.</p><p></p><p>Equal Employment Opportunity </p><p>PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, co