Senior Salesforce Administrator

Senior Salesforce Administrator

CRM - Salesforce Solutions III

US Exempt Regular

Full time

Stateside Exempt 3.4

Salesforce Administrator

CRM - Salesforce Solutions

Full-time, Exempt Regular, Pay Grade 3.4

Location: Hybrid (Occasional onsite presence required in Adelphi, MD)

Summary:

The Senior Salesforce Administrator serves as a technical leader and declarative expert, leveraging advanced Flow capabilities to engineer scalable solutions across the Salesforce ecosystem. You will spearhead critical projects and mentor a team of administrators, fostering a collaborative environment that prioritizes support, innovation, and continuous operational improvement. Blending hands-on engineering with strategic oversight, you will partner with cross-functional stakeholders to deliver secure, high-performance outcomes that drive business success.

Duties and Responsibilities:

• Design, build, and implement Salesforce solutions using declarative technologies (Flows, custom objects) while identifying opportunities for automation to ensure performance, scalability, and security. - 30%
• Serve as the Technical Lead on projects, collaborating with Architects and business stakeholders to translate requirements into scalable solutions that align with strategic goals. - 20%
• Mentoring Administrators and fostering a supportive environment that encourages independent problem-solving and professional growth.- 15%
• Maintain high system standards by leading peer reviews, unit testing, and expert-level troubleshooting, supported by comprehensive technical documentation to ensure long-term sustainability. - 15%
• Act as a technical consultant for Business Analysts and Project Managers, bridging the gap between business needs and technical capabilities to ensure project success. - 10%
• Drive thought leadership and continuous improvement by staying current with Salesforce updates and organizing training initiatives (webinars, lunch-and-learns) to elevate the team’s expertise. - 10%

Skills (specific, learned abilities to perform tasks):

• The role requires proficiency in translating business requirements into technical solutions, distinguishing user requests from underlying true needs, and reconciling conflicts from multiple sources.
• Candidates must possess deep knowledge of general CRM architecture, SFDC methodologies, and security protocols, ensuring code quality through peer reviews and unit testing.
• Excellent written and verbal communication skills are essential for engaging with stakeholders at all levels, managing expectations laterally and upwards, and fostering a collaborative culture.

Education & Experience Requirements:

Education:

Bachelor's Degree

Experience:

• Candidates must have 5-7 years of experience acting as a Technical Lead and mentoring Salesforce teams, including contractors, while overseeing multiple projects to ensure alignment with company objectives and timelines.
• Work history should demonstrate success in Agile or Scrum environments using tools such as Jira or Azure DevOps.
• Technical delivery expertise is required in Service Cloud, Omni-Channel, and Case Management, alongside a proven track record in declarative development including Flows, automation, and maintaining comprehensive documentation of system configurations.
• Candidates must demonstrate the ability to design and implement new processes, facilitate user adoption, and assess the impact of new requirements on Salesforce and all upstream and downstream applications.

Certifications:

• Salesforce Certified Administrator, and Salesforce Certified Platform App Builder certifications.

Preferred Experience Requirements:

Education:

Bachelor's Degree

Experience:

• Preferred candidates will demonstrate advanced solutioning capabilities and a strategic, big-picture design mindset similar to that of a Architect.
• Experience should encompass a broad range of Salesforce clouds, specifically implementing or managing Education Cloud, Experience Cloud, and/or Data Cloud.
• Candidates should possess a holistic business insight to align complex configurations with organizational goals, providing high-level architectural guidance and assessing long-term data impacts across the ecosystem.
• Additional desired skills include knowledge of Einstein Analytics and Marketing Cloud, strategic process automation, and the ability to execute cutting-edge solutions for operational efficiency.

Certificati