Onsite Support Specialist

Working Location: California, Los Angeles 

Workplace Flexibility: Onsite

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

 

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

 

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

 

We deliver on our purpose and our core values by staying True to Life.

Job Description

This is a project based position that is dependent upon the length of our customer contracts. The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment providing basic trouble shooting and provides training for proper care and handling of Olympus equipment.

Job Duties

• Assist Olympus personnel with the installation of equipment.
• Coordinate schedules with audiovisual providers and boom manufacturers for installation.
• Set-up and break-down of plug & play video tower/system equipment, according to IFU instructions.
• Provide in-servicing sessions for operation room personnel on Olympus equipment regularly, based on staff needs.
• Provide clinical equipment management support on all Olympus equipment (pre, intra & post OP).
• Evaluate and resolve equipment malfunctions as necessary. May include basic electronic troubleshooting.
• Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.
• Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.
• Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.
• Follow procedures to notify, track, and report lost or damaged equipment Coordinate with customer shipping and receiving department(s), as well as Olympus Service group(s), to expedite repairs of the equipment Monitor, and if requested, reasonably report, the Customer’s Olympus repair expenditures; note significant repair issues or occurrences.
• Maintain professional appearance, work ethic, and attitude as required by Olympus Americas INC and the facility you are assigned.
• Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

Job Qualifications

Required:

• Associates degree or equivalent relevant experience required. Relevant job history will be considered.
• Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline required.
• Travel less than 20% annually; potential overnight and air travel.
• Must be able to operate a vehicle.
• Ability to work flexible hours as needed in a 40 hour work week.
• Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Must have near visual acuity (corrected) color vision mobility bending standing stooping and finger dexterity.

 

Preferred:

• Operating room experience and demonstrated knowledge of anatomy, surgical procedures and aseptic technique preferred.
• Solid working knowledge of electronics and audiovisual equipment.
• Basic computer skills including Microsoft office, strong verbal and written communication skills.
• Must be comfortable with public speaking, delivering an in-service/demonstration to a group Must possess a high degree of self-reliance, initiative, and creativity.
• Excellent work ethic, proven self-starter with excellent time management skills with the ability to use independent judgment and critical thinking effectively.
• Eager to learn and grow, accept and apply feedback Is dedicated to consistently delivering superior customer service.

Why join Olympus?

Here, people matter—our health, our happiness, and our lives.

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive Medical, Dental, Visions coverage effective on start date
• 24/7 Employee Assistance Program
• Free virtual live and on-demand wellness classes
• Work-life balance supportive culture with hybrid and remote roles
• 12 Paid Holidays
• Educational