Supervisor Food & Beverage Operations - Concessions & Bar (Part-Time)

Sphere Entertainment Co. is a leader in immersive experiences, technology and media. The Company includes Sphere, an experiential medium powered by advanced technologies. The first Sphere opened in Las Vegas, with a second venue planned for Abu Dhabi. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com.

Who are we hiring?

The Food & Beverage supervisor is responsible for providing an exceptional guest experience throughout the venue by leading and directing front line employee, while overseeing the daily operation and maintenance of the stands/locations within MSG Sphere. This role will be responsible for employee productivity, performance, and adherence to company policies and standards. Success in this role must encompass leadership and commitment to continuous learning and development. The Food & Beverage Supervisor is expected to be an innovative, forward- thinker and a business leader that will drive positive financial results. The F&B Supervisor will oversee the planning, coordination, and execution of Concessions & Bars initiatives and events. This role involves leading a team of associates, Team Leads, Barbacks, Bartenders and Part-Time Supervisors, ensuring exceptional customer service, managing event logistics, maintaining quality and safety standards, and maximizing profitability.

What will you do?

• Accountable for daily supervision and leadership of front-line team members in: Food & Beverage locations, specifically Concessions and Bars. This individual may be required to provide support in other areas such as Suites and Catering on a business-needed basis.
• Plan and coordinate all aspects of staffing assignments, order completion. Work directly with the other Full-Time Supervisors and F&B Managers on staffing ratios and operation of events as well as closely work with the Event Manager regarding the service of events.
• While on duty, serve as point of contact during shows and concerts and effectively communicate with other departments including Suites, Catering, Culinary, Production, Building Operations, Engineering, Warehouse, IT, Guest Services, Event Sales, and Security, etc.
• Ensure high levels of customer satisfaction by addressing guest inquiries, resolving complaints, and accommodating special requests.
• Maintain standards of food and beverage safety, quality, presentation, and service during all shows, concerts and events, and address any issues that arise promptly.
• Oversee the inventory of supplies, equipment, and materials for assigned events.
• Oversee the accurate counting and data entry of daily, weekly, and end of month inventory counts. Ensures quality and quantity of product are up to company’s standards. 
• Attend weekly Full-Time Supervisor meetings.
• Creating and editing menus, schematics, recording consumption for assigned events.
• Supervise event day load-in, execution, break down and load-out.
• Assist with post event inventory reconciliation, recording of event consumption.
• Interview, train, and supervise staff, including associates, bartenders, barbacks, to ensure excellent service delivery. Drives and motivates team members to demonstrate a guest service focused approach.
• Actively lead and participate in daily pre-shift meetings and management/leadership meetings in collaboration with their management team.
• Proactively work in a fast paced, time-sensitive environment, including last minute changes within a short period of time. 
• Provide consistent, fair, and timely feedback to team members through various methods (i.e., coaching, mentoring, one on one).
• Serves as a role model to front line team members by demonstrating leadership, positivity, excellent communication skills, and integrity, while motivating and holding the team accountable to achieving the