Director of Software Engineering, Quality

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

  Fivetran’s platform spans our core data pipeline processing framework, our cloud architecture and infrastructure, internal development systems, security framework, standard components, quality engineering framework, and our developer systems and experience. Combining those pillars into a massively scaling platform, we are able to manage data streaming and batch workloads for the three main public clouds, AWS, Azure, and GCP.   About the Role
As a Software Engineering Director, you will join our Platform Engineering Team to oversee the software and systems we build to ensure Fivetran continues to be a quality product. In the next few years, you will drive the vision, strategy, and implementation to drive our 10x growth from 2,500+ customers to 25,000+ customers. In this role, you will identify, design, implement, and run projects responsible for elevating Fivetran’s product quality.    If you love the idea of building software within and alongside a product to ensure it meets the quality and performance standards that customers expect then you should talk to us. Your responsibilities will include all facets of delivering a high-quality and high-availability customer and software engineering experience. You may drive software development that includes automated testing, engineering for high performance, production verification, and self-healing systems. Lastly, being an engineer at heart, you are also passionate about building strong relationships across the engineering team to communicate, drive and implement Fivetran’s quality goals.   This is a full-time, hybrid position based out of our Oakland, CA office.   What You’ll Do  

• Quality Vision & Strategy: Leading quality engineering teams to craft, design, orchestrate, and deliberate a product quality vision and strategy.
• Quality Practices: Leveraging QE methods and best practices that apply best considering Fivetran’s architecture and infrastructure, ensuring bugs and incidents in production are minimized. Alternate effectively between automated, exploratory, and scripted testing to uphold product quality.
• Quality as a Product Feature: Maintaining, monitoring, and improving our industry-leading goal of delivering a 99.9+% uptime, bettering the resilience of data pipelines, improving the accuracy and usefulness of customer-facing logs and error messages, and many more.
• Developer Systems & Experience: You will lean on demonstrated prior experience in setting goals for the efficiency of continuous integration by leveraging systems test automation for iterating quickly during the development cycle. You will own and drive automation deliverables, including tools and library development.
• Standard Components: The QE platform includes common components such as our data pipeline testing framework, CI integration tooling, pipeline benchmarking, and such, you will own and drive automation deliverables, including tools and library development.
• Process Ownership: Own, iterate, and operationalize incident & bug management while accelerating the adoption of feature release checklists risk analysis framework to build a quality-first culture within engineering.  
• Top-Notch Quality Team: You leverage your proven track record of hiring and integrating passionate experts, skilled leaders, and architects into the team.

  Skills We’re Looking For  

• Technical Depth: Strong architectural skills with the ability to discuss and influence complex technical decisions with technical founders and architects.
• Team Building: Experience in building and managing an engineering team of 20+ members comprising managers and individual contributors with varying experience levels.
• Quality Mindset: Experience in identifying product quality gaps and influencing product teams to drive projects to fix quality gaps.
• Leadership Experience: 10+ years of experience working in engineering leadership roles.
• Data Driven: Excels at driving adoption of data-driven decision-making, leveraging insights to strategize, prioritize, and coordinate across UX, Product Management, Engineering, and Customer Support.
• Quality Champion: Deep experience auditing, measuring, and improving quality practic