Director, Division Operations - San Jose/Central Valley

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

 

Job Overview

The Divisional Operations Director actively supports all store functions, including merchandising, operations, and asset protection programs. They bear direct responsibility for assigned divisions/stores in collaboration with the Division Vice President(s) of their designated Divisions. In their role as the Operations Leader, they actively collaborate on strategy and development with Central Leaders, Supply Chain, Procurement, Business Resiliency, and Legal.

 

Their primary responsibilities involve driving sales, maximizing profitability, controlling expenses, and achieving shortage goals. Additionally, they play a crucial role in supporting the Regional Senior Director of Operations by implementing Omni Channel initiatives, managing expenses, overseeing shortage programs, handling fulfillment, logistics, inventory, customer service, housekeeping, and safety standards.

 

What You Will Do

• Drive sales goals by executing regional and enterprise priorities, identifying business opportunities for assigned divisions and stores.
• Serve as the Omni Leader in the Region, collaborating with supply chain, central fulfillment, and store omni captains to establish priorities and optimize execution.
• Support the development of Store Manager and Division Vice President operational business acumen, ensuring clear communication of operational objectives, priorities, and measurable metrics to store teams.
• Identify and address operational challenges by providing leadership support to store and division teams.
• Achieve high operating standards within assigned divisions, overseeing merchandise receipts productivity, replenishment, workload planning, reverse logistics, fulfillment, and stockrooms in line with company standards.
• Establish a high level of shortage awareness and effectiveness through audits. Ensure store teams understand and comply with policies and procedures.
• Oversee expense/payroll management to meet planned staffing/support budgets, non-payroll expense plans, and 4-wall profit & loss.
• Conduct store visits to implement corporate operations standards, developing action plans for improvement.
• Partner with Divisional Director of Asset Protection (DDAP) Leaders, participating in asset protection initiatives when necessary.
• Manage and communicate incidents impacting business or brand protection.
• Collaborate with the Regional Senior Director of Operations, and DDAP to develop, implement, and validate new programs and procedures to reduce shortage.
• Provide leadership perspective to connect functional initiatives to enterprise objectives.
• Model exemplary service, ensuring store teams deliver an outstanding shopping experience.
• Reinforce compliance with policies, procedures, and training during store visits.
• Review stores’ facilities maintenance, safety, and emergency protocols, maintaining selling floor security, safety, and standards.
• Recruit, engage, and empower operations leaders and their teams, fostering a culture that values retention, career development, and succession planning.

 

Skills You Will Need

• Leadership and Collaboration: Strong leadership skills for effectively supporting and leading store functions, collaborating with diverse teams and leaders.
• Strategic Management: Ability to actively collaborate on strategy and development with various departments, including Central Leaders, Supply Chain, Procurement, Business Resiliency, and Legal.
• Sales and Profitability Optimization: Proven ability to drive sales, maximize profitability, and achieve shortage goals through effective strategies and initiatives.
• Effective Communication: Excellent communication skills to ensure clear articulation of operational objectives to store teams and successful collaboration with internal and external stakeholders.
• Omni Channel Expertise: Experience as the Omni Leader, collaborating with supply chain, central fulfillment, and store omni captains to establish priorities and drive initiatives.
• Problem Solving and Operational Excellence: Strong prob