Associate Director, Quality Support

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve 

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.   

What We Offer 

• Pay Range: $75,504 - $95,332 per year. Compensation may vary based on skills, experience, education, and location. 
• We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!   
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve. 

JOB SUMMARY

The Associate Director Quality Support, under the supervision of the Regional Executive Director, is responsible to manage quality assurance structures in large geographic regions consisting of multiple counties, programs and contracts representing substantial agency revenue.  The AD Quality Support develops, implements and maintains quality management structures that encompass clinical quality assurance, process and operational consistencies, cost containment, compliance and continuous quality improvement processes in alignment with agency standards.  In addition, the AD Quality Support may assist in the preparation of RFP’s, manage client services and HIM functions and participate in training and outcome evaluation structures.  

RESPONSIBILITIES AND DUTIES

•  Participates as a member of the regional leadership team.
•  Functions as a liaison to county Quality Assurance Departments within the region.
•  Attends relevant county meetings, receives correspondence and, otherwise acts proactively, to obtain information about changes to county quality management expectations. 
•  Develop, implement and maintain quality assurance structures that comply with federal, state, county and organization compliance and regulatory requirements.  
•  Gathers information to produce routine reports to support quality management structures.
•  Collects and maintains data on complaints and grievances in the region.  
•  In conjunction with Outcomes and Evaluation (O&E), ensures data collection procedures in alignment with state, agency and contractual requirements.
•  Coordinate and produce routine and special reports to internal and external sources,
•  Conducts data analysis and identifies trends and opportunities for continuous quality improvement..
•  Ensures the smooth interface between Information Technology (IT) and clinical documentation requirements. 
•  Ensures data integrity within the EHR.
•  Ensure medical records adhere to the regulatory requirements of the agency and accreditation organizations.  
•  Leads regional quality improvement committees, processes and activities using a Continuous Quality Improvement – Continuous Learning Approach.
•  Develop, implement and maintain the regional utilization review process that is consistent with federal, state, county and organizational requirements.  Ensure the completion of corporate and regional audit tools.
•  Develop and maintain working relationships with all regional county quality departments..
•  Trains regional leadership and management on quality assurance topics... 
•  Serves as a liaison with corporate departments and county departments to ensure contractual compliance.
•  Serves as the regional HIPAA compliance officer.
•  Manages client services and HIM functions, as assigned.
•  Performs other responsibilities, as assigned, to support specific department/business needs.

JOB SPECIFIC COMPETENCIES

• Clinical Leadership
• Contributes To Team Performance
• CQI/QA Projects
• Managing Multiple Priorities
• Reviews Data For Accuracy

CORE ABILITIES

Ability to:

•  Maintain self-initiative, reliability, and resolve problems in a timely manner.
• Resource allocation and ut