Senior Account Manager

Senior Account Manager – San Jose, CA

At Securitas, we’re more than a security services provider—we’re a trusted partner, helping clients protect their most important assets while empowering our people to grow and thrive. We deliver innovative solutions with integrity, professionalism, and a commitment to excellence.

We are seeking a Senior Account Manager in San Jose, CA, who will play a key leadership role in driving client satisfaction, operational excellence, and team development across assigned accounts. This position is ideal for a dynamic leader with strong relationship management skills, proven operational expertise, and the ability to deliver results in a fast-paced environment.

What You’ll Do

Client Relationship & Growth

• Serve as the primary liaison for key clients, ensuring consistent, high-quality service delivery.
• Build strong relationships with client stakeholders through regular meetings, updates, and responsiveness to concerns.
• Identify opportunities for account growth, renewals, and service enhancements.

Leadership & Team Development

• Recruit, train, and mentor site leadership and front-line staff to ensure professional service delivery.
• Drive employee engagement, retention, and development through coaching and recognition.
• Foster a culture of accountability, integrity, and respect across all teams.

Operational & Financial Management

• Oversee daily operations across multiple accounts, ensuring compliance with all client directives, company policies, and regulatory standards.
• Develop and manage account budgets, monitor financial performance, and control labor costs.
• Manage payroll, scheduling, and billing processes accurately and efficiently.
• Ensure reporting systems are maintained and support business transparency.

Performance Monitoring & Compliance

• Conduct site inspections and audits to ensure compliance with operational standards and client expectations.
• Monitor KPIs, dashboards, and training records to track progress and maintain service excellence.
• Proactively resolve operational challenges and implement process improvements.

Strategic Contribution

• Partner with branch leadership to align account objectives with regional strategies.
• Contribute to company-wide initiatives, leveraging best practices to improve efficiency and client satisfaction.
• Provide insight and recommendations to enhance operational performance and service innovation.

What We’re Looking For

• Education/Experience: Bachelor’s degree preferred; 5+ years of experience in account management, operations, or client services.
• Management Expertise: Proven leadership background with direct experience overseeing payroll and billing.
• Industry Knowledge: Security industry experience is beneficial but not required—backgrounds in operations, facilities, or service management are strongly valued.
• Leadership Skills: Ability to inspire and lead teams, manage performance, and build positive workplace cultures.
• Client Service Focus: Exceptional interpersonal and communication skills with a track record of delivering superior client satisfaction.
• Analytical Skills: Strong financial acumen, data analysis ability, and comfort with KPIs and reporting tools.
• Adaptability: Ability to manage multiple priorities in a fast-paced environment with sound judgment and professionalism.

What We Offer

• Compensation: $120,000 annual salary.
• Health & Wellness: Employer covers 95% of medical, dental, and vision benefits (only 5% employee contribution).
• Retirement: 401(k) plan with company options.
• Time Off: Paid vacation, sick leave, and paid family leave.
• Professional Growth: Paid training, leadership development, and career advancement opportunities.