Medical Assistant - Phones

Job Type Full-time Description

 

About Us:
We are a primary care medical office dedicated to providing compassionate, high-quality care to our patients. We are currently seeking a Medical Assistant - Phones to join our team and serve as a vital communication link between our patients and healthcare providers.

Job Summary:
As a Medical Assistant - Phones you will manage incoming calls, assist patients with scheduling, and relay messages to providers. This role supports the office's overall efficiency and ensures patients receive timely communication and care coordination.

 Why Join Us?
Join a supportive and collaborative team dedicated to making a meaningful difference in our patients' lives. We offer opportunities for growth and a balanced work-life environment in a role that blends customer service with healthcare support. 

  

Job Title: Medical Assistant -Phones 

Reports To: Call Center Manager

Department: Clerical 

Supervises: N/A

Location: On site – Westfield or Jamestown office 

Travel Required: <10%

Position Type: Full-time 40 hours per week, Non-exempt

Pay Information: $15 - $19 per hour

ROLE AND RESPONSIBILITIES:

• Answer incoming calls and assist patient with their needs
• Respond to patient messaging in a timely and professional manner with responses from provider
• Work on medication prior authorizations 
• Que medications to providers based on Medication Refill Policy
• Contact nursing or providers by phone or patient's chart with patient complaints to determine course of action
• Obtain lab and x-ray reports, hospital notes, and referral information
• Use Disease Management and Health Maintenance to coordinate care for individual patients 
• Update patient demographics including insurance, address, and phone number
• Communicate via messaging patient health complaints and/or concerns
• Maintain strict HIPAA standards related to patient information
• Participate and communicate in team meetings to identify and problem solve processes
• Communicate with nursing and provider staff through a team approach to plan of care that is patient specific
• May assist in other departments as needed
• Any additional duties as assigned by management 

Requirements

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• At least six months of experience in a related role preferred   
• High School Diploma or GED required

PREFERRED SKILLS: 

• Excellent verbal and written communication skills
• Medent experience preferred 
• Excellent customer service skills required
• Strong attention to detail, organizational skills, and ability to prioritize and meet deadlines

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

 Work primarily performed in an office environment, with the ability to sit or stand for extended periods. May occasionally require bending, kneeling, or lifting up to 15 pounds. 

  

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. 

If you meet the requirements and are interested in this opportunity, please submit your application today. We look forward to hearing from you!

Salary Description $15 - $19 per hour