Medical Assistant II

Position Title:

Medical Assistant II

Job Group:

Merit

Required Minimum Qualifications:

• Certification or registration as a Medical Assistant or completion of a recognized one year Medical Assistant Program, or Completion of a health care profession program with a curriculum incorporating elements of a Medical Assistant program including but not limited to: pathophysiology, medical terminology, basic pharmacology and medication administration including dose calculation and psychology.

Preferred Qualifications:

BLS certification
Experience in a clinical setting, particularly in managing patient records and supporting providers.

Job Description:

Iowa State University is seeking a skilled and compassionate Medical Assistant II (MA) to join the Thielen Student Health Center.

This full-time position offers a set weekday schedule (Monday - Friday, 7:30 AM - 4:00 PM or 8:00 AM - 5:00 PM), so you can enjoy weekends, holidays, and on-call time off. With an outstanding benefits package that includes generous paid vacation and sick leave, this role is perfect for healthcare professionals seeking a stable, rewarding position in a supportive, educational environment.

As a Medical Assistant II at the Thielen Student Health Center, you’ll play a vital role in supporting the health and wellbeing of the Iowa State student community. You’ll assist in both clinical and clerical duties to help create a seamless, welcoming experience for patients and contribute to a holistic approach to student health.

Key Responsibilities

• Patient Flow and Support: Ensure smooth patient flow through the clinic by greeting and checking in patients, scheduling appointments, and collecting and verifying insurance information.
• Clinical Assistance: Work alongside healthcare providers to support physical exams, record patient histories, and document medication records, allergies, and immunizations.
• Medication Administration: Administer routine oral, rectal, or injectable medications within your certified scope, as well as conduct basic diagnostic tests (such as urinalysis, blood work, and electrocardiograms) and support other procedures.
• Medical Records Management: Organize and manage medical records to ensure accurate, complete data is available for patient visits and appointments.
• Customer Service: Serve as the first point of contact for patient inquiries, providing positive and clear communication to patients, families, and departments, along with relaying information as needed.
• Insurance Coordination: Assist with insurance authorizations and eligibility checks to facilitate patient coverage for services.

Why Work at ISU’s Thielen Student Health Center?

• Exceptional Work-Life Balance: A set weekday schedule with no weekends, holidays, or on-call shifts.
• Generous Paid Leave: Ample vacation and sick leave, enabling you to maintain balance and recharge.
• Comprehensive Benefits: Iowa State offers a robust benefits package including health insurance, retirement plans, and more.
• Professional Development: Opportunities to grow within a supportive, student-centered environment.

Knowledge, Skills, and Abilities

• Knowledge of medical records documentation requirements.

• Knowledge of medical instruments and supplies.

• Knowledge of routine oral, rectal, and injectable medications.

• Knowledge and ability to perform CPR and emergency care procedures.

• Ability to maintain patient confidentiality.

• Ability to maintain a courteous and respectful approach toward patients, visitors, and fellow staff members.

• Ability to work safely and willingness to comply with special safety and health precautions including universal precautions.

• Ability to provide care with regard to patient condition and age.

• Ability to use supplies and equipment in a cost-efficient manner.

• Ability to maintain personal appearance in accordance with dress code.

• Ability to be punctual, dependable and flexible (so as to alter work schedule to meet unit/patient needs).

• Ability to read and understand instructions and guidelines and to read data indicators.

• Ability to maintain effective working relationships.

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

09

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/