Assistant Executive Housekeeper - Aria

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the primary responsibility of the Assistant Executive Housekeeper at Aria to manage all operations for assigned areas within  Housekeeping, and to perform all assigned functions/duties in accordance with established guidelines/ procedures.

 
THE DAY-TO-DAY:

• Manages assigned operational functions consistent with the strategic plan/vision for the department, the division, and the  property.
• Manages the delivery and measurement of guest service standards within Housekeeping, consistent with the company’s  established guidelines/standards.
• Participates in the research, development, evaluation, and implementation of new products, services, technology, and  processes to ensure competitive position in anticipation of changing customer needs within the dynamic hospitality/gaming  environment.
• Manages Human Resources responsibilities for Housekeeping.
• Works closely in mentoring/coaching Housekeeping Floor Managers in additional tasks/responsibilities to optimize  advancement opportunities available for subordinate staff.
• Assumes full responsibilities of the Executive Housekeeper in his/her absence.
• Promotes and develops team-oriented philosophy, stressing the importance of providing unparalleled commitment to  excellence in service.
• Ensures adherence to guest service standards within established departmental policies and procedures.
• Evaluates and offers  corrections/modifications to systems/structures that create problems or impede commitment to excellence in service.
• Manages accountability processes for division; ensures compliance with budgetary guidelines, company policies, established  departmental guidelines/standards, and legal requirements.
• Manages short and long-term departmental objectives.
• Monitors, documents, and notifies Executive Housekeeper of any  problems that may impact/jeopardize the achievement of current and future departmental objectives.
• Continuously evaluates staffing levels in accordance with business demands, providing recommendations for adjustments  whenever possible.
• Responds to guest service interactions in a professional and timely manner, achieving positive guest/problem resolution.
• Inspects prescribed number of rooms on a daily basis to ensure Housekeeping Floor Managers and Guest Room Attendants are  conforming to sanitation requirements and established standards.
• Works closely in training Housekeeping Floor Managers to ensure room inspections are in accordance with quality assurance  standards.
• Establishes and maintains effective working relationship with all departments.
• Works closely with the Scheduling Attendants to ensure all bidding processes for positions within assigned area(s) of  responsibility are handled in accordance to policies, procedures, and established timelines.
• Represents management at unemployment hearings, union grievances, arbitrations, and various meetings, when necessary.
• Performs other management duties as assigned/required.

THE IDEAL CANDIDATE:

• 2+ Years of Prior Relevant Experience in Housekeeping as a supervisor or manager.
• Bachelor's Degree or equivalent experience.
• Ability to work varied shifts, including weekends and holidays.
• 3+ Years of Prior Relevant Experience in supervisory experience in a major hotel/resort complex.
• Knowledge of computer software such as HotSos, Opera, and Microsoft Office.
• Experience in Guest Service i