Population Health Pharmacy Technician Specialist – Medication Adherence

Department:

12807 System Pharmacy - Virtual Outreach

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

The Population Health Virtual Pharmacy Team performs a variety of programs and services using population health management strategies and virtual communication to care for patients across the Advocate Health Midwest Region. These include chronic disease management using collaborative practice agreements to adjust and monitor medications, medication therapy management referrals, medication adherence outreach to patients with chronic diseases, and opioid weaning support. The pharmacy technician plays an important role in providing patient care and supporting the pharmacy team in this ever-evolving environment.

The pharmacy technician specialist will focus on supporting value-based care metrics by performing telephonic medication adherence outreach to patients.

The pharmacy technician specialist would be joining a team of pharmacists and pharmacy technicians with varying pharmacy backgrounds. Hours would be 8am to 5pm, Monday through Friday. This is a remote position but candidate must live in IL or WI and become dual-licensed/registered within 90 days.

Major Responsibilities:

• Performs services and functions within assigned area(s) where complex pharmaceutical processes require the utilization of advanced skills and knowledge beyond those routinely required across pharmacy technician roles. Works primarily in atypical environments such as hazardous sterile compounding, operating room, automation, remote dispensing, medication history, purchasing, or billing/insurance coordination.
• Serves as an expert with equipment and technology in specialized area. Problem solves technical issues in the specialized area as they arise. Ensures documents and records are accurate and timely completed.
• Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care. Provides input to and supports implementation of operational changes, advancements, and site and system standardization. Participates in site or system specialized work teams, committees, and councils.
• Complies with legal, regulatory, and accreditation standards. Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices. Holds others accountable to best practices in the specialized area.
• Serves as a resource in the specialized area for other pharmacy team members, physicians, nurses, and ancillary departments. Problem solves complex problems and ensures that issues are escalated and closed as needed.
• Collaborates with department leaders to develop and coordinate team member education, training, orientation, and competency. Trains other team members in specialized area.
• Serves as the department liaison to system pharmacy teams in specialty area. Collaborates with leadership to communicate changes in specialty area.

Licensure, Registration, and/or Certification Required:

• Licensure/Registration:  Must be registered or licensed as required based on state of practice.  (Issued by State)
• Certification:  Pharmacy Technician certification issued by Pharmacy Technician Certification Board (PTCB) or ExCPT; Some roles may require second certification: Immunization and non-vaccine injectable issued by the state of practice or ACPE.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 5 years of experience in hospital or retail pharmacy technician role, depending on specialty area.

Knowledge, Skills & Abilities Required:

• Good mathematics skills.
• Attention to details.
• Good communication (written and verbal) and interpersonal skills.
• Exceptional customer service, problem resolution and process development skills.
• Basic computer skills.

Physical Requirements and Working Conditions:

• Operates all equipment necessary to perform the job 
• Frequent fine motor motion of hands and wrists to operate keyboard and mani