Senior Manager-Strategic Planning, Change Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving growth are critical for the organization while maintaining the highest levels of control and compliance standards.

 You will be joining a high priority and high visibility program management team that touches many teams within GCS and across American Express. The successful candidate will be responsible for providing program management support across deliverables and ensuring we seamlessly advance the business unit to an elevated risk management model. This individual will ensure the timely and structured management of the multi-year program for GCS. The role involves critical coordination across GCS workstreams, business unit leaders, and extensive collaboration with partners in second-line, third-line, and supporting areas to ensure we continue maintaining the highest levels of control and compliance standards. 

Core Responsibilities:

• Champion change management by establishing appropriate governance and communication cadence, driving organizational alignment to further our control and compliance outcomes.
• Assist in the development and execution of change management strategies and plans to support key outcomes.
• Collaborate with cross-functional teams to assess change impacts, identify stakeholder personas, and design effective engagement approaches.
• Partner with Sales, Product, Servicing, Compliance, GCO, Control Management, Technologies, 2LOD/3LOD
• Work closely with project managers to integrate change activities into broader project plans and timelines.
• Identify learning needs and form communication strategies as the program progresses.
• Develop linkages and dependencies with groups within and outside of Global Commercial Services
• Support PMO forums for GCS, interface with organization-wide committees (e.g., Operational Risk Management Committee), and share insights (e.g., Community of Practice) 

Minimum Qualifications:

• The ideal candidate will be a highly motivated self-starter who is able to deliver strategic thought leadership and lead projects with limited guidance. 
• Comfortable operating in a fast-paced, highly complex environment with a proven ability to quickly adjust to shifting priorities, multiple demands, ambiguity and rapid change. 
• Excellent written and verbal communication skills with experience creating clear and compelling materials for diverse audiences
• Analytical mindset with the ability to assess change impacts and develop targeted adoption strategies
• Strong thought leadership including ability to quickly understand critical linkages and implications of program strategies on the business at large. 
• Proven track record of building relationships and successfully operating in a highly matrix environment and being able to lead and influence without direct authority.
• High level of integrity with ability to handle sensitive issues with complete confidentiality 
• Knowledge of commercial payments industry & economics advantageous.
• Experience in Consulting and/or Process Transformation supporting a large cross-functional, change-management initiative that supports multiple domains 
• Demonstrated control mindset, w