Summer Intern - Child Support - Customer Service Bureau

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.  Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent

Bureau/Division Overview

The mission of the Department of Revenue’s Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family.  Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families' economic self-sufficiency.

DOR/CSE’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders.  Much of our success depends on collaborations with a wide variety of state agencies and private entities.

Position Summary

Interns will have a dual role for CSB. CSB experiences a high volume of credit card calls for customers to pay for their child support. This will be the primary role for interns. Interns will also spend time with Employer Services group working on clean-ups and contacting employers for the status of child support payments. Interns will also be assisting with payment inquiries and will have an opportunity to learn other operations in CSB Case Maintenance and Central Registry groups. 

Core Responsibilities

·       Ability to work in a confidential manner.

·       Ability to work remotely.

·       Ability to trouble shoot technical issues.

·       Ability to work independently.

·       Ability to learn system functionality to complete payments.

·       Ability to properly handle a customer service inquiry via a telephony solution.

·       Must be detailed orientated.

Preferred Qualifications

·       Prior Customer Service experience.

·       Ability to work in a fast-paced environment.

·       Ability to work on a team or as an individual.

·       Ability to multi-task from a technical perspective.

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

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