Engagement and Change Management Program Manager

The Employee Engagement and Organizational Change Management (OCM) Program Manager will lead and implement change management and employee engagement initiatives to support the Global Sourcing & Supply Chain organization, with a particular focus on the teams supporting Princess, Holland America Line and Seabourn. This position will play a pivotal role in cultivating a positive work environment and fostering a culture of engagement and productivity within our teams. In this role, the candidate will be responsible for creating and executing staff programs to enhance employee development, communication, collaboration, engagement, and retention by implementing change management strategies for internal Sourcing & Supply Chain processes. In addition, will work closely with HR Business Partners to execute company-wide programs for the function. The position will also support Sourcing & Supply Chain leaders with the development, management, and execution of an OCM strategy and roadmap. 

Viable candidates must be able to build and manage collaborative relationships both internally and externally while driving innovation through service and excellence. Successful candidates will have a strong knowledge of and a proven track record in OCM leadership and employee engagement for strategic sourcing/supply chain, project management, organizational transformation, systems, policy/ processes, and analytics. The ideal candidate also needs to have:

• Excellent project management skills
• Ability to translate leadership objectives into goals and metrics
• Ability to generate support for programs amongst stakeholders
• Demonstrate subject matter expertise in change management best practices
• Experience in developing and establishing change management programs; organizing and leading a diverse group of internal contributors and stakeholders to achieve objectives. 

This position reports directly to Director Global Sourcing Center of Excellence as a part of the Corporate Global Sourcing team and will also work very closely with the VP Sourcing & Supply Chain for PCL, HAL, SBN and POA. This position will preferably be in South Florida (hybrid); will consider remote candidates with the right qualifications.

Essential Functions:

Employee Engagement - Develop and execute a comprehensive employee engagement strategy aligned with organizational goals, focusing on enhancing workplace satisfaction, motivation, and retention.

• Create and implement engagement plan, aligned with the Company Expected Behaviors, that includes clear goals, program expectations, and success metrics for the department.
• Work closely with HR to link sourcing & supply chain initiatives to company-wide engagement programs
• Plan, execute, and analyze employee surveys and other feedback mechanisms to assess engagement levels, gather insights, and identify areas for improvement.
• Collect and analyze engagement data, prepare reports, and present actionable insights to drive decision-making and continuous improvement.
• Support events and communications (town hall, get togethers, leadership meetings, etc.) aimed at increasing engagement. 
• Collaborate across teams to ensure alignment and integration of engagement initiatives, and effectively communicate programs to all employees. Coach Department leaders on engagement behaviors to integrate OCM objectives and practices into daily efforts.

Change Management - Support change initiatives by integrating engagement strategies into change management plans to mitigate potential negative impacts on employee morale and engagement.

• Develop and maintain a roadmap for key change management priorities across people, process, and technology. Lead/facilitate an understanding of the current company culture and jointly develop a change adoption plan.
• Develop project strategies and plans, including stakeholder assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training. 
• Oversee execution in accordance with project plans, tools, and methods, and support resource planning and acquisition. 
• Drive adoption and proficiency of changes within the organization in compliance with Change Management methodologies. Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.
• Establish mechanisms for gathering feedback and evaluating the effectiveness of change initiatives (KPIs & scorecards), utilizing data to iterate and improve strategies. Create reports to communicate program status and progress to targets.

Workforce Development

• Assess employee talent skill set based on Sourcing and Supply Cha