CSR Supervisor-Chatham, Midtown Clinic

Posting number: 2025-11692

Department: District 9-1 County Position

Job classification: Customer Svc Rep Spv

Posting type: Open

Categories: Clerical & Data Entry, Customer Service

Summary

Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. 
 
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact.  No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths 
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

M-F work schedule==13 paid holidays==Excellent benefit package

All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Examples of duties

Supervises, guides, and instructs the work assignments of staff for both Eisenhower and Midtown clinics. Communicates with the general public, internal and external customers to provide information and recommendations targeted to meet customer expectations. This position will require the incumbent to exhibit critical thinking to resolve complicated issues and situations involving customer service and employee management in compliance with governing policies, procedures and laws in response to customer needs. Supervisory responsibilities include, but are not limited to, managing subordinate staff, maintaining the schedule for the Midtown Clinic located in Savannah GA. Interview and select candidates for positions within the department, manage employee relations issues, address and resolve customer service issues and complaints, support the CSR staff and conduct the duties of a CSR when needed. Additionally, this role assists with billing responsibilities and emergency response.

Qualifications

High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating
information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep
3 (GST122).

Preferred qualifications: Prior experience with WIC, the Georgia Gateway System and the Mitchell & McCormick EHR Visual Health Net (VHN). Advance skill level Microsoft Office.

Supplemental information

For more information on the State of Georgia Benefits visit http://team.georgia.gov/

 Benefits for Full Time Eligible Employees

 •            13 Paid Holidays

 •            Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave

 •            Defined Benefit retirement plan

 •            Health Insurance

 •            Dental Insurance

 •            Vision Insurance

 •            Health Care Spending Account

 •            Dependent Care Spending Account

 •            Life Insurance

 •            AD&D Insurance

 •            Disability Insurance

 •            Legal Insurance

 •            Long-Term Care Insurance

 •            Specified Illness

 •            Deferred Compensation (401K & 457 Plans)

  Additional Perks

 •            A supportive and rewarding work environment

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