Guest Service Representative - Weekend Shift

Guest Service Representative - Weekend Shift

HINDS COMMUNITY COLLEGE

Job Descriptions

 JOB TITLE:Guest Service Representative                                                                                                                  REPORTS TO: Director – Eagle Ridge Conference Center & Resort

DEPARTMENT: Auxiliary

EXEMPT: Non-Exempt

VICE PRESIDENT: Facilities & Auxiliaries

GENERAL STATEMENT OF THE FUNCTION

All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.

The Guest Service Representative will be responsible for assisting our guests in person and on the phone.  They will work with checking in & checking out guests as well as making reservations for future visitors.  They will also be responsible for taking in payment at time of check in.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicant must have a high school diploma and work experience in an office environment.  The candidate will be working either the 7 AM – 3 PM shift or the 3 PM – 11 PM or the 8 AM – 4 PM shift with little to no supervision. This person must be flexible with the shift hours.  Schedule will be based on bookings and hotel guest’s arrivals.  The candidate must have office/clerical experience and be able to provide excellent customer service to all guests of Eagle Ridge Conference Center & Resort.

EDUCATION AND/OR EXPERIENCE

Applicant must have a high school diploma and work experience in an office environment.  Must have strong computer skills.

Desirable:  Associate’s Degree in hospitality or hotel guest services experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Maintain knowledge of diversity-related issues, legislation, and best practices.

Answer incoming calls and transfer to appropriate office if needed

Directing visitors to the correct meeting space, guestrooms or office area

Check in/Check out hotel guests using front desk computer software

Collect payments in the form of cash, check, credit card and/or purchase orders

Perform data entry assignments as needed

Take reservations for guestrooms through telephone calls or in person

Maintain a clean and welcoming environment

   SUPERVISORY RESPONSIBILITIES:

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit.

The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities outdoors and off site.

We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver bet