Program Manager, Business Innovation and Optimization

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

The Business Innovation and Optimization Program Manager drives strategic transformation and operational excellence across the Enterprise Project Management Office (PMO). This role oversees and optimizes business systems, automation, reporting tools, and program initiatives to enable high-impact execution. Success in this position requires cross-functional teamwork, agile problem-solving, and a focus on continuous improvement, data integrity, and stakeholder alignment.

This is a full-time, remote position. The role follows standard business hours, Monday through Friday, 8am to 5pm.

What You'll Be Doing:

• The Business Innovation and Optimization Program Manager plays a critical role in driving strategic transformation and operational excellence across the PMO.
• This position will report to the Senior Manager of the Project Management Center of Excellence and Program Management Office (Sr Manager, PCOE/PgMO).
• The position involves collaborating with PMO leadership and key cross-functional partners to ensure successful project delivery across the enterprise.

Key Responsibilities:

• Program Management & Governance:
• Lead business transformation initiatives that align with strategic objectives.
• Collaborate across departments to streamline workflows, reduce excess, and improve efficiency.
• Identify and put into action scalable solutions.
• Develop a culture of continuous improvement by enhancing tools, systems, and processes
• Automation & System Optimization:
• Be responsible for and maintain key platforms such as Kantata Smart Upload Manager, Power Automate, SharePoint Lists, Power BI, and MS Forms.
• Evaluate automation tools and deprecate redundant or legacy systems.
• Manage account provisioning, bulk uploads, and system reconciliations.
• Reporting & Metrics:
• Facilitates and partners with Data Analysts on building dashboards and performance metrics to supervise operational efficiency and project outcomes.
• Collaborate with customers to implement data-driven improvements and standardize leading practices across the PMO.
• Stakeholder & Change Management:
• Serve as the transformation lead for initiatives impacting PMO.
• Design and complete change management strategies and communication plans to ensure adoption.
• Communication & Escalation:
• Act as a point of contact for system and process-related issues impacting delivery teams.
• Maintain partner engagement through recurring meetings and regular updates, ensuring visibility and accountability.

What You'll Bring:

• Bachelor’s degree in Business Administration, Project Management, or related field.
• 5+ years of experience in operations or project management.
• Proven track record of leading teams and driving process improvements.
• Strong understanding of project management methodologies and tools.
• Proficiency in MS Office (Excel, Word, PowerPoint), including Excel pivot tables and reporting.
• Advanced skills in Power Automate, Power BI, SharePoint, and MS Forms.
• Familiarity with financial systems and quality assurance processes a plus.
• Exceptional communication, leadership, and analytical skills.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.

Key Competencies:

• Process Optimization & Efficiency
• Program Management
• Stakeholder Collaboration & Communication
• Data-Driven Decision Making
• Adaptability & Problem-Solving
• Strategic Thinking & Execution

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. T