Program Supervisor - Mobile Services (46650)

Overall Summary

Under the direction of the Program Manager for Mobile Services, the Program Supervisor for Mobile Services  will provide strategic and hands-on support for the Mobile Services Program. As a lead in charge of coordination of services between mobile health and Bay Area Community Health (BACH) clinical sites, the Program Supervisor for Mobile Services will support a variety of tasks as required for the continued growth and sustainability of mobile programs. Under the leadership of the Program Manager for Mobile Services, the position will work closely with BACH’s Development Department and Outreach Health Departments to demonstrate a command of communications to coordinate relationships between community partners, program funders, internal and external stakeholders and BACH staff and management.

Essential Responsibilities

• Creates and maintains conditions that ensure highest standards of practice across multiple disciplines.
• Coordinates with the appropriate department heads to resolve issues pertaining to vehicles, equipment, materials, and daily operations.
• Collaborates with Clinic Managers,  Outreach Manager, Development Managers, or other management within the organization to maintain high standards of care, customer service and personnel performance.
• Manages practical aspects of mobile clinic functioning, including schedules and clinic flow, data collection, licensure, certification, facilities, supplies, and equipment.
• Supports Program Manager for Mobile Services to perform analysis and planning for target services to patients/clients of mobile clinical sites.
• Works with Program Manager for Mobile Services on new and continuing opportunities for increasing patient/client base and coordination of services between BACH clinical sites.
• Administers and revises site-level policies and procedures.
• Ensures that patient rights and responsibilities are upheld at all times.
• In collaboration with Program Manager for Mobile Services, serves as a point of contact with partnering sites on all programmatic and service issues, including patient complaints and grievances.
• Schedules and facilitates regular, effective staff meetings.
• Attends on-site and off-site meetings as representative of Mobile Health Services clinics as assigned by the Program Manager for Mobile Services ‘
• Coordinates staff scheduling, contributes to staff evaluations and provides training to new staff and current staff on BACH policies, procedures and protocols.
• Discusses sensitive issues in a non-judgmental, culturally appropriate way with respect for all health choices.
• Assists patients with information requests and provides resource materials.
• Coordinates the inventory, ordering and supply stock maintenance of medical supplies, including physical inventory on all mobile clinics.
• Conducts feasibility studies on new linked service (i.e. dental).
• Develops written action plan to provide wrap-around services with the intent of creating a patient-centered medical home for mobile clinic services for patients/clients.
• Documents all recommendations in regular reports to Program Manager for Mobile Services.