Director, Channel Accounts

Company Description

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

Recognitions

 

Consistently Ranked Science’s Top Employer

Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That’s why we’ve been named the No. 1 company to work for in the biopharma industry in Science’s Top Employers survey for four years in a row.

 

  

 

 

A Certified Great Place to Work®

We believe our company is truly special, and our employees agree. In July 2025, we became Great Place to Work-certified in the U.S. for the fifth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists.

  

 

Overview

The Director, Channel Accounts (DCA) role will be responsible for specialty pharmacy account management for assigned Channel Partners, including alignment and communications with internal cross-functional stakeholders and business partners. Through these relationships, the DCA will lead the account management efforts and support appropriate utilization of Insmed brands so that all patients who could benefit from the products can achieve access. This will be achieved through execution and management of product specific agreements and ongoing account management to help ensure access for appropriate patients. Accounts may include National and/or Independent Specialty pharmacies.

Responsibilities

Additional responsibilities will include, but not necessarily be limited to, the following:

• Overall account management for assigned specialty pharmacies, including key performance indicators in line with brand plans and expectations.
• Monitor performance of Specialty Pharmacy (SP) purchase and service agreements, including data requirements, for assigned accounts.
• Ownership of Quarterly Business Reviews; including coordination with key internal and external partners to gain feedback and insights to help optimize customer engagements.
• Proactively analyze SP data against business metrics and for continuous process improvement opportunities.
• Exhibit deep and broad trade and channel knowledge including data oversight, dispense process, hub interactions, healthcare ecosystem impacts, and market access dynamics.
• Partner with Insmed Patient Services and Field Account Management teams for operational process alignment and coordinated communications with channel partners and to ensure patients are progressing through the fulfillment process.
• Manage and reconcile SP invoices for compliance and payment.
• Partner with Channel Operations to manage inventory/product supply for assigned accounts.
• Stay current on the healthcare delivery environment, maintaining exceptional in-depth knowledge of SP customers, their capabilities or challenges related to servicing patients.
• Work collaboratively with internal stakeholders including Patient Services, Market Access, Medical Account Management, Finance, Legal, Compliance, Marketing, and Sales Leadership.  Ensure effective and accurate communication as well as compliant exchange of important account information, marketplace dynamics and messaging.

Position Requirements (Required and/or Preferred Skills, Experience and Education):

• Bachelor's Degree required and 8+ Years experience of pharmaceutical Specialty Pharmacy and/or other Market Access Account Management
  • OR  Equivalent experience working for a Specialty Pharmacy and interacting with pharmaceutical manufacturers will be considered
• In-depth knowledge of SP operations, key performance indicators, fee-for-service agreements, SP service agreements (including data), HUB services and distribution/3PL channels
• Demonstrated ability to build outstanding