Office Manager

Description

Essential Functions

Lead, coach, and develop a team

Consistently demonstrates effective communication skills in all directions

Consistently achieve financial, sales, and set KPI goals

Oversee day-to-day operations of Optical office

Consistently model the way relative to Organization’s Culture, Ethics, and Standards

Effectively manage all patient concerns

Effectively execute all administrative tasks associated with the Store Manager position

Conduct training for new hires and ongoing training for existing staff

Oversee the processing of insurance and billing for the office

Oversee cash and monies collected with daily reconcilement

Bank deposits made timely per policy

Responsible as primary key holder for the location

Assist the Doctor with patients; obtaining patient prescriptions and ability to interpret prescription while making recommendations to support patient needs

Recommending frames, ophthalmic lenses, and/or contact lenses that suit the patient’s visual needs, style, face, and specifications

Adjusting and fitting frames according to prescription and customer specification

Performing minor repairs

Educating customers on how to wear and maintain glasses

Preparing work orders for manufacturing of the proper lenses

Performing administrative duties, such as managing prescriptions, customer records, and insurance

Requirements

Job Specifications

Typically has the following skills or abilities:

High School Diploma or equivalent

2 years of previous experience in the Optical, Medical, or Retail Industry

Working knowledge of computers

Effective communication, interpersonal, and organizational skills

Self-motivation with the ability to work under pressure

Excellent customer service and sales ability

Diligence

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The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.