Director, Product Insights and Reporting

Why Work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: We exist to forge relationships between companies and communities.

At Reputation we enable large, multi-location, enterprise organizations to listen, respond, and take action based on the voice of their customers via online presence management, social media management, and customer experience management services, all integrated into a powerful Online Reputation Management platform. User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love.

We are seeking a strategic and analytical Director, Product Insights and Reporting to join our team. The ideal candidate will be responsible for driving data-driven decisions by providing actionable insights into our product performance, customer behavior, and market trends. This role requires a blend of strong analytical skills, business acumen, and leadership abilities to lead a team of product managers to collaborate with our internal and external customers. 

The Director, Product Insights and Reporting is passionate about uncovering and presenting the relevant story within our cross-platform data to our customers. This role involves creating and developing a comprehensive roadmap for insights, enhancing dashboards and reporting, managing business intelligence (BI) integrations, and executing our AI strategy. The ideal candidate is a strategic thinker with strong data storytelling skills, capable of translating complex data into actionable insights that resonate with our customers. This position will manage a team and report directly to the VP and Head of Product.

You thrive in a fast-paced work environment that requires strong problem-solving skills, attention to details, and independent self-direction, coupled with an aptitude for team collaboration and open communication.

Responsibilities:

• Lead and manage the Product Insights team, providing mentorship, guidance, and professional development opportunities. 

• Create a vision in partnership with the Head of Product and implement strategies to execute on this vision.

• Create and manage a comprehensive roadmap for insights, dashboards and reporting.

• Oversee the collection, analysis, and interpretation of data from various sources to generate actionable insights from the product results. 

• Leverage data from across the platform to extract actionable insights that provide the best possible inferences to our customers.

• Execution on our AI strategy, leveraging machine learning and artificial intelligence to enhance data insights and product offerings.

• Collaborate with data scientists and engineers to develop and implement AI-driven features and tools.

• Manage project timelines, resource allocation, and prioritization to meet deadlines and deliver high-quality insights.

• Monitor and measure the impact of insights on product performance and business outcomes, iterating and improving based on findings.

• Instill best-in-class dashboard and reporting capabilities for our customers. 

• Engage with customers to understand their data needs and provide personalized insights and solutions.