Sr. Product Manager

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

FourKites has evolved from multimodal freight visibility into a comprehensive platform spanning yard management, appointment scheduling, order visibility, inventory insights, and purchase order tracking. With AI transformation accelerating, we're creating a new category of data-led product SKUs that unlock cross-functional value by connecting our rich dataset across hundreds of shippers and thousands of carriers.

Sr. Product Manager, Core Visibility

This is a unique Product Manager role that requires both strategic product thinking AND hands-on technical capability. You'll own the P&L and customer experience for core visibility and work directly with some of the world’s largest shippers.

Location: Chicago preferred. Open to remote with monthly travel to Chicago

What You'll be doing:

• Own product P&L, adoption metrics, and customer outcomes
• Engage directly with enterprise customers to identify high-value use cases
• Drive go-to-market strategy with sales and customer success teams
• Shape the long-term vision for FourKites' flagship over-the-road product line

Technical Product Development

• Personally mine and analyze data using Pendo, SQL/Python to gain usage insights and validate hypotheses
• Build proof-of-concepts and prototypes using modern AI tools to demonstrate value
• Define data models and analytics requirements for engineering teams
• Run A/B tests and analyze product usage patterns
• Collaborate with data scientists on ML model requirements

Success Metrics (Year 1)

• Achieve >90% customer retention for core visibility products 
• Achieve 80%+ on new features released

Who you are:

Must-Haves

• At least 5+ years of Product Management experience in a fast-growing SaaS company
• Chain Domain Expertise: Deep understanding of operational supply chain challenges (shipper pain points, yard management, multimodal logistics)
• Technical Hands-On Ability: Comfort with cursor.ai or equivalent tools to be able to quickly build prototypes
• Proficiency in SQL and Python to independently explore data and insights
• Customer-Facing Skills: Ability to engage with enterprise customers and translate needs into products
• Self-Starter Mindset: Thrives in ambiguity, identifies opportunities without waiting for briefs
• BS in math, statistics, economics, engineering or a quantitative discipline. MBA preferred but not required

Soft Skills

• Hunger to Learn & Collaborate: Given the emerging nature of our data products, we require someone with passion, curiosity, and the ability to work closely with technical teams, customers, and other product managers to co-create value.
• Proactive Problem-Solving Mindset: This is not a traditional, directive role. The person should be self-driven, identifying gaps, researching market needs, and proposing solutions proactively without waiting for detailed briefs

Who we are:

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. 

Working at FourKites

We provide competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe, including:

• 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work.
• Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.
• Opportunities throughout the year to learn and celebrate diversit