AVP, Professional Services

Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

 

What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together!

Anaplan is looking for an experienced senior leader to head up our PROFESSIONAL SERVICES organization for the AMERICAS.  The Area Vice President, Professional Services is an important member of the GTM organization  responsible for successful deployment of the Anaplan connected planning solutoin and delivery of expert services that enable our customers to extract maximum and ongoing value from their Anaplan investment, enabling them to achieve decision excellence to make their business smarter, more competitive and leaders in their industry. This role is based in Miami, New York or Minneapolis.

What you'll be doing:

This is a transformation role, defining and shaping the evolution of America’s vision of professional expert services as a driver of establishing foundational strength of the technology stack in Anaplan’s customer base.  You will collaborate with other key leaders across Go-To-Market to establish key motions and interlocks.  You will be a  leader of leaders to assess, design, build and deliver commercially viable Anaplan planning and analytics solutions and partner with Anaplan’s extensive Partner network to deploy Anaplan talent as an enabler of our partner ecosystem success.

This role requires collaboration with Anaplan’s Sales, Pre-Sales, Customer Success, Alliances, Marketing, Operations and Business Value teams to understand the customer journey and deploy processes and resources to bring to bear strong outcomes of retention, growth and customer value. You will own driving Services Bookings, Billings at a healthy margin as well as ensuring the delivery team capacity is fully deployed to ensure we meet our goal of ZERO troubled deployments, lightning fast Time to Value and quick expansion of their Anaplan footprint.  You will leverage our Value Assurance framework to ensure the customer, partner and Anaplan are aligned around the customer’s goals and that the customer has what they need to achieve those goals throughout and after a successful Anaplan deployment.

More about you:

• You must possess a successful track record with extensive experience managing large scale software projects and leading leaders of leaders. Ideally this experience is in a cloud applications management environment.
• Held and achieved an 8-figure services booking target, including accurate forecasting projected attainment.
• Own and manage a Services P&L, with a lens on moderate growth at a profitable rate.
• Provided strong leadership setting a culture and expectation of delivery excellence where delivery experience and delivery outcomes are never sacrificed.
• A customer services orientated background, ideally with Enterprise Performance Management, Software Infrastructure Support and/or multi-dimensional modeling.
• Must have been responsible for managing teams in diverse environments. Onsite/offshore model in a multi-vendor environment ideal.
• Created and managed a collaborative, growth-oriented team environment where strong leaders from diverse backgrounds can come together and work towards a shared mutual goal.
• Experience with Agile methodology.
• Proven track record of building trust and effective Go-To-Market models with a mature partner (SI) ecosystem.
• Ability to constantly exceed SLAs and improve processes.
• Ability to scope and help team members scope client engagements at any level.
• Strong contract negotiation skills.
• Strong client management skills with Executive Level communication experience.

More about the role:

• Sets strategy for large scale teams across the Americas.
• You’ll also be someone who can take a complex issue and break it down into simple, manageable steps or milestones.
• Yo