Director, Parking Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Director, Parking Services

Job Profile Title

Associate Director E, Business and Finance

Job Description Summary

The Director of Penn Parking Services reports directly to the Senior Director of Business Services. In this pivotal role, the Director oversees all aspects of Penn Parking Services, ensuring seamless operations and exceptional service delivery. With an annual labor budget of $3.2 million, the Director manages a team of over 30 full and part-time employees, including salaried professionals, hourly workers, and unionized staff.

The Director oversees a multifaceted portfolio, including revenue management, infrastructure maintenance, resource and people management, employee relations, vendor collaboration, cost control, customer service, stakeholder relationship management, and permit program oversight.

Given the nature of the operation, the Director may need to work occasional evening and weekend hours, especially during Penn events. This role plays a critical part in maintaining a well-functioning and customer-focused parking services department.

Job Description

Job Responsibilities

• ​Oversee operations of Penn Parking Services (approximately 4,200 parking spaces within 7 secured parking garages and 13 surface lots).

• Hire, train, supervise, and evaluate two direct reports. Indirectly supervise office administrative staff, Parking Supervisors (non-union), as well as Parking Attendants and Hard Surface Custodians (union).

• Optimize revenue from Parking via automation, increasing use of technology, maximizing transient parking rates, marketing, revenue control procedures, and increased parking space utilization rates.

• Provide direct oversight to permit and transient parking, special event requests, customer inquiries, accounts receivable, and billing. Thoroughly reconcile operational, systematic, and financial transactions to maximize revenue.

• Contribute to an employe