Customer Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About you and this role

Dow has an opportunity as Customer Manager located in Benelux, with special focus in Dow Industrial Solutions' (DIS) Energy Sector.

As Customer Manager, you will manage the sales of medium/large, complex, and geographical diverse accounts (International & National Oil Companies, Key Distributors and Strategic partners) in Europ where business has a value-added position with the key objective to maintain, then grow in alignment to the sales/marketing plan. The role includes capturing, probing, and identifying sales opportunities with customers, as well overseeing orders and maintenance on customer accounts.  This role also has responsibilities in the areas of assisting customers, delivery solutions and ensuring customers follow established Dow DIS sales practices.

Responsibilities

• Manage account portfolio - prepare and implement account plans.
• Lead and coordinate customer relationships.
• Develop and execute sales/marketing plan, delivering both value and volume.
• Collect and utilize market intelligence to shape sales/marketing plan.
• Lead/conduct negotiations and implement price change.
• Collaborate with other function(s) stakeholders to deliver improving CX results.
• Use CRM, DSR, CMT, Smart Pricing at “expert” level.
• Deliver growth, including cross business opportunities.
• Understand short vs long term tradeoffs and are able to articulate them for win solutions.
• Teamwork: Demonstrate integrity, diversity, and actively share knowledge through mentoring globally, while maintaining an effective work-life balance. Participation in MMTs and S&OPs as sales focal point is also a key activity.

Qualifications

• Minimum a bachelor’s in Chemical Engineering or related
• Fluent in English
• Minimum of 5 years of work experience in Marketing and Sales roles in the Oil and Gas and/or Specialty Chemical industry
• Have strong communication skills
• Being able to build strong customer relations
• Have problem solving attitude, strong analytical thinking, applies experience and knowledge to resolve issues
• High level of proficiency in Excel, Word, PowerPoint.

Preferred Skills

• Having an additional degree in Business Administration/Management is a plus
• Proficiency in a local language is a plus
• This position is based in Brussels, Belgium. International relocation support is not available.
• Willingness to travel up to 40% of the time.

Additional notes

• Relocation support for this position is not offered.

Benefits – What Dow offers you 

We invest in you. 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. 
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Global Paid Time Off (PTO) policies:
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
  • ​Paid time off to care for family members who are sick